At a Glance
- Tasks: Be the go-to person for facilities queries and coordinate maintenance requests.
- Company: Join the London Borough of Redbridge's Facilities Management team.
- Benefits: Gain valuable experience in a fast-paced environment with potential for contract extension.
- Other info: Opportunity for career growth in a supportive and dynamic workplace.
- Why this job: Make a real difference by ensuring smooth operations and excellent customer service.
- Qualifications: 2 years in admin or customer service, strong IT skills, and great communication.
The predicted salary is between 24000 - 28000 £ per year.
We are working closely alongside a Local Authority in Redbridge to assist with the appointment of a Helpdesk Support Officer, on a 3-month contract, highly likely to be extended at clients discretion. The London Borough of Redbridge is seeking a proactive and customer-focused Helpdesk Support Officer to join its Facilities Management team. Acting as the first point of contact for facilities-related enquiries, you will play a key role in coordinating maintenance requests, supporting property services, and ensuring the efficient operation of the Council's estate. This is a fast-paced, high-volume environment where you will manage facilities requests through the CAFM (Civica) system, liaise with contractors and stakeholders, and help deliver an excellent customer experience.
Responsibilities:
- Act as the first point of contact for clients, contractors, and stakeholders.
- Log, track, and manage facilities requests through the CAFM (Civica) system.
- Support the Facilities team with research into repair solutions and service improvements.
- Ensure CAFM system data is accurate, complete, and up to date.
- Update job completion records and close documentation correctly.
Essentials:
- Minimum of 2 years' experience in an administrative, data input, or customer service role.
- Strong IT skills and ability to work across multiple systems.
- Excellent customer service skills with the ability to manage high volumes of requests.
- Strong verbal and written communication skills.
- Ability to prioritise workloads and make effective decisions under pressure.
- You should have right to work in the U.K.
Helpdesk Support Officer in Ilford employer: Brackenberry Limited
Brackenberry Ltd offers a dynamic and supportive work environment for the Helpdesk Support Officer role in Redbridge, where you will be at the forefront of facilitating excellent customer service within the Facilities Management team. With a commitment to employee growth and development, we provide opportunities for skill enhancement and career progression, all while fostering a collaborative culture that values your contributions. Join us in making a meaningful impact in the community while enjoying the benefits of working with a dedicated team in a fast-paced, rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Support Officer in Ilford
✨Tip Number 1
Get to know the company! Research the London Borough of Redbridge and its Facilities Management team. Understanding their values and operations will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about being proactive and customer-focused, think of examples from your past experiences where you've gone above and beyond for a client. Be ready to share these stories!
✨Tip Number 3
Brush up on your IT skills! Familiarise yourself with CAFM systems like Civica or similar software. If you can demonstrate your tech-savviness during the interview, it’ll give you a leg up over other candidates.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, we’re here to support you every step of the way in landing that Helpdesk Support Officer role.
We think you need these skills to ace Helpdesk Support Officer in Ilford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and administrative roles. We want to see how your skills match the requirements for the Helpdesk Support Officer position, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your proactive approach and how you’ve successfully managed high volumes of requests in the past. We love a good story!
Show Off Your IT Skills:Since you'll be using the CAFM (Civica) system, it’s important to mention any relevant IT skills you have. If you've worked with similar systems before, let us know! We want to see that you can hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Brackenberry Limited
✨Know Your CAFM System
Familiarise yourself with the CAFM (Civica) system before the interview. Understand its functionalities and how it helps in managing facilities requests. This will show your proactive approach and readiness to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you managed high volumes of requests effectively, as this role demands strong customer focus and the ability to handle pressure.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since strong verbal and written communication skills are essential for this role, consider doing mock interviews with a friend to refine your responses.
✨Prioritisation is Key
Think about how you would prioritise tasks in a fast-paced environment. Be ready to discuss your strategies for managing workloads and making effective decisions under pressure, as this will demonstrate your suitability for the role.
