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- Tasks: Assist residents with housing services and provide frontline support.
- Company: Join a Local Authority in Enfield dedicated to community support.
- Benefits: Potential for contract extension and valuable experience in public service.
- Why this job: Make a real difference in people's lives while gaining hands-on experience.
- Qualifications: Customer service experience, GCSEs in English and Maths, and relevant NVQ qualifications.
- Other info: Immediate consideration for applicants; perfect for those passionate about social impact.
We are working closely alongside a Local Authority in Enfield to assist with the appointment of a Housing Access Assistant on a 2.5-month contract, likely to be extended at the client\’s discretion. Please apply with your CV for immediate consideration.
Role Overview
The Housing Access Assistant will provide frontline support to residents seeking advice, assistance, and access to housing services. The role involves assisting households in housing need, supporting homelessness prevention services, and ensuring residents receive accurate information and timely referrals.
- Act as the first point of contact for customers accessing housing services via phone, online, or in person.
- Support housing officers with administrative duties related to homelessness applications, temporary accommodation, and housing register processes.
- Provide information on housing options, rights, and available services to the public in a clear and sensitive manner.
- Liaise with internal teams and external agencies (e.g., support services, landlords, social care) to support customers\’ housing needs.
- Support the delivery of temporary accommodation placements and coordinate logistics where necessary.
Requirements
- Experience working in a customer-focused environment, preferably in housing, social care, or local government.
- Experience managing sensitive information and working with vulnerable individuals.
- Experience using housing management systems (e.g., Northgate, Jigsaw).
- Experience supporting service users facing homelessness or housing crisis.
- GCSEs (or equivalent) in English and Maths.
- NVQ Level 2 or 3 in Housing, Customer Service, or Business Administration.
Please note
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Housing Access Assistant employer: Brackenberry Limited
Contact Detail:
Brackenberry Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Access Assistant
✨Tip Number 1
Familiarise yourself with the local housing policies and services in Enfield. Understanding the specific challenges and resources available in the area will help you engage more effectively with residents and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work within local authorities or social care. Attend relevant workshops or community events to build connections that could provide insights into the role and potentially lead to recommendations.
✨Tip Number 3
Brush up on your communication skills, particularly in handling sensitive conversations. Role-playing scenarios with friends or family can help you practice delivering information clearly and compassionately, which is crucial for this position.
✨Tip Number 4
Gain a basic understanding of housing management systems like Northgate or Jigsaw. Familiarity with these tools can set you apart from other candidates and show your readiness to hit the ground running in the role.
We think you need these skills to ace Housing Access Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, housing, or social care. Emphasise any roles where you've worked with vulnerable individuals or managed sensitive information.
Showcase Relevant Skills: In your application, clearly outline your skills related to the role, such as communication, empathy, and administrative abilities. Mention any experience with housing management systems like Northgate or Jigsaw.
Write a Compelling Cover Letter: Craft a cover letter that explains why you're passionate about helping residents with housing needs. Use specific examples from your past experiences to demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brackenberry Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Housing Access Assistant. Familiarise yourself with the key tasks such as providing frontline support, assisting with homelessness prevention, and liaising with various agencies. This will help you demonstrate your knowledge during the interview.
✨Showcase Relevant Experience
Prepare to discuss your previous experience in customer-focused environments, especially in housing or social care. Be ready to provide specific examples of how you've managed sensitive information or supported vulnerable individuals, as this is crucial for the role.
✨Demonstrate Communication Skills
As the first point of contact for customers, strong communication skills are essential. Practice articulating your thoughts clearly and sensitively, especially when discussing complex housing options or rights. This will show your ability to handle inquiries effectively.
✨Research the Local Authority
Take some time to research the Local Authority in Enfield and their housing services. Understanding their policies and current challenges will allow you to tailor your responses and show genuine interest in the position and the community you'll be serving.
