At a Glance
- Tasks: Support debt recovery processes and provide excellent customer service to users.
- Company: Local Authority in Cambridgeshire with a focus on community support.
- Benefits: 6-month contract with potential extension, competitive pay, and valuable experience.
- Other info: Fast-paced environment with opportunities for personal growth and mentoring.
- Why this job: Make a real difference by helping people resolve their debt issues.
- Qualifications: NVQ Level 2 or equivalent in Business & Administration or Finance required.
The predicted salary is between 28168 - 34428 £ per year.
We are working closely alongside a Local Authority in Cambridgeshire to assist with the appointment of a Debt Recovery Officer, on a 6-month contract, highly likely to be extended at clients discretion.
The Debt Recovery Officer is to provide an effective, customer-focused support service to users of the Income and Debt Recovery service, systems, and processes.
The post holder will act as a main point of contact for queries and provide an effective debt recovery service to maximize income and achieve payment resolution in accordance with the Collections Strategy and legislative requirements.
Responsibilities
- Provide operational services within the Debt Recovery team, ensuring efficient, accurate, and timely end-to-end processing.
- Respond to and resolve service requests and queries, investigating customer queries and escalating complaints appropriately.
- Identify areas where service improvements can be made, making recommendations, and supporting system implementations and testing.
- Manage own workload accurately in a fast-paced environment and process high-quality data/financial information to support management reporting.
- Work collaboratively across projects, support colleagues, and mentor apprentices/trainees.
- Adhere to health, safety, equal opportunities, and data protection policies when dealing with internal/external stakeholders and vulnerable customers.
Essentials
- NVQ Level 2 or equivalent in Business & Administration or Finance, or significant experience gained in a similar or related service environment
- Experience in transactional processing, debt recovery processes, and working independently to schedule and prioritize workloads.
- Proven customer service background in a fast-paced role, featuring negotiation, diplomacy, conflict resolution, and empathy when dealing with vulnerable customers.
- Excellent IT skills, including proficiency with standard office applications and processing financial data.
- Strong verbal and written communication skills to influence outcomes and interpret local policies and relevant legislation.
- Demonstrated awareness and understanding of equal opportunities and physical, social, or welfare needs.
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Debt Recovery Officer employer: Brackenberry Limited
As an Allocations Officer with our Local Authority in Slough, you will be part of a dedicated team committed to providing exceptional housing services to the community. We pride ourselves on fostering a supportive work culture that values professional development and offers opportunities for growth within the public sector. Enjoy the unique advantage of making a meaningful impact in people's lives while working in a collaborative environment that prioritises customer focus and effective resource management.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Officer
✨Get Involved in Financial Networks
Join local financial associations or forums where you can connect with professionals in financial-controlling. Networking events often lead to temporary positions, as companies look for quick hires when they need extra hands.
✨Showcase Your Skills on Temporary Job Boards
Focus on platforms that specifically cater to temporary roles in finance. Sites like Reed or Totaljobs often list short-term gigs that are perfect for getting your foot in the door, and you can apply directly through our website for roles at Brackenberry Limited.
✨Leverage Your Uni's Career Services
If you're still in university, tap into your career services for internship or temporary job placements. They often have insider info on companies like Brackenberry Limited looking for temporary financial support, and they might help you polish your pitch.
✨Flexible Availability is Key
For temporary positions in financial-controlling, your availability can make a huge difference. Highlight your willingness to start immediately or work irregular hours when speaking to employers. This flexibility can land you that sought-after role!
We think you need these skills to ace Debt Recovery Officer
Some tips for your application 🫡
Show Off Your Academic Aces:In the financial controlling game, grades and relevant certifications can make a significant difference. Be sure to highlight your academic achievements, like finance-related coursework and any professional certifications you’ve got on your CV that show you’re clued up in this area. It’s all about demonstrating that you’re not just good at numbers but also know your stuff!
Quantify Your Achievements:When applying for a temporary role in financial controlling, make sure your CV reflects any previous experience with real, measurable outcomes. Use numbers to showcase your past successes, like percentage improvements in budgeting or cost savings you’ve achieved in previous roles. This not only gives us insights into your capabilities but also tells us you're results-driven.
Personalise Your Application:We love seeing applicants who take the time to tailor their applications! In your cover letter, mention why you’re particularly interested in the temporary role with Brackenberry Limited and how your specific skills and experiences align with the job. Show us that you see this role as an opportunity to contribute, even if it's for a short stint!
Flexibility is Key:Since this is a temporary position, make sure to highlight your availability in your application. We’re interested in knowing how soon you can start and if you’re open to working flexible hours. This shows us your eagerness to jump right in and adapt to the dynamic needs of our team at Brackenberry Limited.
How to prepare for a job interview at Brackenberry Limited
✨Get Hands-On with Financial Tools
Being in financial controlling means you’ll likely be working with various software like Excel, Power BI, or even SAP. Make sure you brush up on these tools and prepare to discuss your experience using them. Being able to reference specific projects or analyses where you employed these programs will definitely give you an edge.
✨Prepare for Technical Financial Questions
Expect scenario-based questions where you might need to analyse financial statements or suggest budgetary strategies during the interview. Practising common financial concepts like variance analysis or cost control measures will not only boost your confidence but also prove your suitability for the role.
✨Show Your Flexibility and Adaptability
As this is a temporary position, the interviewers will want to see that you can hit the ground running. Be sure to highlight any previous short-term roles or projects where you successfully adapted to new environments quickly – this will showcase your readiness to tackle challenges head-on.
✨Highlight Your Commitment to Precision
In financial controlling, attention to detail is absolutely crucial. Be ready to provide examples from your past work that demonstrate your ability to spot discrepancies and ensure accuracy in financial reporting. Your precision could be the factor that sets you apart in a temporary role like this one!
