At a Glance
- Tasks: Coordinate and schedule repairs, ensuring timely service delivery for tenants.
- Company: Join Southern Housing, a leader in providing quality housing services.
- Benefits: Competitive pay, potential contract extension, and a dynamic work environment.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Make a real difference by helping maintain homes and support the community.
- Qualifications: GCSEs in English and Maths or relevant experience in scheduling.
The predicted salary is between 13 - 18 £ per hour.
We are working closely with Southern Housing to assist with the appointment of a Scheduler, on a 3‑month contract, highly likely to be extended at the client’s discretion. Please apply with your CV for immediate consideration. Rate of Pay: £13.92- £18.02 per hour.
Summary
The Scheduler provides efficient administrative and scheduling support to the Reactive Repairs and Direct Services function, ensuring repair and maintenance activities are planned, coordinated, and delivered effectively. The role is responsible for scheduling repair works, coordinating operatives and appointments, and delivering a responsive, customer‑focused service to tenants and stakeholders. Working within a fast‑paced maintenance environment, the post holder ensures repairs are scheduled efficiently, resources are utilised effectively, and service delivery standards are maintained to support excellent customer outcomes.
Responsibilities
- Coordinate and schedule responsive repairs, maintenance appointments, and work orders to ensure timely and efficient service delivery.
- Maintain accurate records of repairs, appointments, customer communications, and maintenance schedules using job‑specific IT systems.
- Ensure all administrative processes, documentation, and scheduling records are maintained accurately and confidentially.
- Assist with reporting, data entry, performance monitoring, and general administrative support for the repairs and maintenance function.
- Promote compliance with organisational procedures, health and safety requirements, equality and diversity standards, and data protection obligations.
Qualifications
- GCSEs/O'Level (or equivalent) including English and Mathematics, or equivalent relevant experience.
Essential Experience
- Proven experience scheduling work within a repairs, reactive maintenance, housing maintenance, or property maintenance environment.
- Experience coordinating appointments, diaries, or workforce schedules in a fast‑paced operational setting.
- Experience maintaining accurate records, work orders, and service information using IT systems and databases.
Eligibility and Availability
- Available to work immediately or at short notice.
- Right to work in the United Kingdom.
- Where applicable, possession of an enhanced DBS or the ability to obtain one through Brackenberry Ltd or a subscription to the DBS updating service.
We are committed to equality in the workplace and are an equal opportunity employer.
Scheduler in Croydon employer: Brackenberry Limited
Southern Housing is an exceptional employer, offering a dynamic work environment where employees can thrive in their roles. With a strong commitment to employee development and a focus on delivering outstanding customer service, the company fosters a culture of collaboration and support. Located in a vibrant community, Southern Housing provides competitive pay rates and opportunities for contract extension, making it an ideal place for those seeking meaningful and rewarding employment in the housing maintenance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Croydon
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and maintenance sectors. You never know who might have a lead on a Scheduler role or can put in a good word for you.
✨Tip Number 2
Get your game face on for interviews! Research common questions for scheduling roles and practice your answers. Show them you’re not just about the paperwork but also about delivering top-notch customer service.
✨Tip Number 3
Stay organised! Use tools like calendars or apps to keep track of your applications and follow-ups. This will help you stay on top of your job search and ensure you don’t miss any opportunities.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Scheduler in Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in scheduling and coordinating repairs. Use keywords from the job description to show we’re a perfect match for each other!
Show Off Your Skills:Don’t just list your qualifications; explain how they relate to the Scheduler role. We want to see how your past experiences can help us deliver excellent customer outcomes.
Keep It Clear and Concise:Your application should be easy to read. Use bullet points and clear headings to make it simple for us to see your relevant experience and skills at a glance.
Apply Through Our Website:For immediate consideration, make sure you apply through our website. It’s the quickest way for us to get your application and start the conversation!
How to prepare for a job interview at Brackenberry Limited
✨Know Your Scheduling Stuff
Make sure you brush up on your scheduling experience, especially in repairs and maintenance. Be ready to share specific examples of how you've efficiently coordinated appointments and managed diaries in a fast-paced environment.
✨Familiarise Yourself with IT Systems
Since the role involves using job-specific IT systems, it’s a good idea to get comfortable with any relevant software. If you know the systems they use, mention your experience with them during the interview to show you're prepared.
✨Highlight Your Customer Service Skills
This role is all about delivering a responsive, customer-focused service. Think of instances where you’ve gone above and beyond for customers or stakeholders, and be ready to discuss how you ensure excellent outcomes.
✨Prepare for Compliance Questions
Given the importance of health and safety, data protection, and equality standards, be prepared to talk about how you’ve promoted compliance in your previous roles. This shows you understand the responsibilities that come with the Scheduler position.
