At a Glance
- Tasks: Manage customer relationships and deliver top-notch housing management services.
- Company: Join Southern Housing, a leader in community-focused housing solutions.
- Benefits: Competitive pay, potential for contract extension, and a chance to make a difference.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be the hero in creating safe, thriving communities while developing your skills.
- Qualifications: A-Levels or equivalent experience in customer service and housing management.
The predicted salary is between 30000 - 40000 £ per year.
We are working closely with Southern Housing to assist with the appointment of a Village Manager, on a 3-month contract, highly likely to be extended at client's discretion.
The Village Manager will be responsible for delivering an outstanding customer-focused housing management service across a designated patch.
The role involves managing customer relationships, tenancy and leasehold services, resolving anti-social behaviour, supporting tenancy sustainment, and working collaboratively with colleagues and stakeholders to create safe, thriving communities.
Responsibilities
- Manage customer relationships, ensuring individual and community needs are met.
- Deliver high‑quality tenancy and leasehold management services across an allocated patch.
- Let empty homes efficiently and support income maximisation through effective arrears management.
- Manage customer expectations and resolve issues promptly and professionally.
- Investigate and resolve anti‑social behaviour cases and undertake appropriate case management.
- Conduct estate inspections and ensure properties remain safe, including fire safety compliance.
Qualifications
- Proof of A-Level qualifications or an equivalent professional qualification, or significant relevant experience.
- Proven experience working within a customer service environment.
- Experience delivering tenancy and/or leasehold management services.
- Knowledge of the legal framework relating to tenancy and leasehold management.
- Strong customer‑service skills with a customer-first approach.
- Experience managing customer expectations and resolving complaints effectively.
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We think you need these skills to ace Village Manager in City of Westminster
Customer Relationship Management
Tenancy Management
Leasehold Management
Anti-Social Behaviour Resolution
Case Management
Estate Inspections
Fire Safety Compliance
