At a Glance
- Tasks: Support customers in debt recovery and maximise income through effective service.
- Company: Local Authority in Cambridgeshire with a focus on community support.
- Benefits: Competitive hourly rate, potential for contract extension, and valuable experience.
- Other info: Fast-paced environment with opportunities to mentor and grow your skills.
- Why this job: Make a real difference by helping people resolve their debt issues.
- Qualifications: NVQ Level 2 or equivalent in Business & Administration or Finance.
The predicted salary is between 18.97 - 18.97 £ per hour.
We are working closely alongside a Local Authority in Cambridgeshire to assist with the appointment of a Debt Recovery Officer, on a 6-month contract, highly likely to be extended at clients discretion.
Rate of Pay: £14.14 - £18.97 per hour
Summary: The Debt Recovery Officer is to provide an effective, customer-focused support service to users of the Income and Debt Recovery service, systems, and processes. The post holder will act as a main point of contact for queries and provide an effective debt recovery service to maximize income and achieve payment resolution in accordance with the Collections Strategy and legislative requirements.
Responsibilities:
- Provide operational services within the Debt Recovery team, ensuring efficient, accurate, and timely end-to-end processing.
- Respond to and resolve service requests and queries, investigating customer queries and escalating complaints appropriately.
- Identify areas where service improvements can be made, making recommendations, and supporting system implementations and testing.
- Manage own workload accurately in a fast-paced environment and process high-quality data/financial information to support management reporting.
- Work collaboratively across projects, support colleagues, and mentor apprentices/trainees.
- Adhere to health, safety, equal opportunities, and data protection policies when dealing with internal/external stakeholders and vulnerable customers.
Qualification:
- NVQ Level 2 or equivalent in Business & Administration or Finance, or significant experience gained in a similar or related service environment.
Essentials:
- Experience in transactional processing, debt recovery processes, and working independently to schedule and prioritize workloads.
- Proven customer service background in a fast-paced role, featuring negotiation, diplomacy, conflict resolution, and empathy when dealing with vulnerable customers.
- Excellent IT skills, including proficiency with standard office applications and processing financial data.
- Strong verbal and written communication skills to influence outcomes and interpret local policies and relevant legislation.
- Demonstrated awareness and understanding of equal opportunities and physical, social, or welfare needs.
Please note: You should be available to work immediately or at short notice. You should have right to work in U.K. This role requires a Basic DBS.
Debt Recovery Officer in Cambourne employer: Brackenberry Limited
As an Allocations Officer with our Local Authority in Slough, you will be part of a dedicated team committed to providing exceptional housing services to the community. We pride ourselves on fostering a supportive work culture that values professional development and offers opportunities for growth within the public sector. Enjoy the unique advantage of making a meaningful impact in people's lives while working in a collaborative environment that prioritises customer focus and effective resource management.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Officer in Cambourne
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Brackenberry Limited. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Brackenberry Limited.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Brackenberry Limited. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Debt Recovery Officer in Cambourne
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Brackenberry Limited and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Brackenberry Limited how you can be a team player!
How to prepare for a job interview at Brackenberry Limited
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Brackenberry Limited.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Brackenberry Limited's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
