Sales Operations & Business Support Analyst in Oxford

Bracco is an international Group active in the healthcare sector and a leader in diagnostic imaging. The Group’s main products are contrast agents sold in over 100 countries, both directly and indirectly through branches, joint ventures and license and distribution agreements.

Sales Operations/Administration involves roles that support the sales team in achieving their goals through administrative and operational functions. These professionals play a crucial role in ensuring the efficiency of sales processes, managing sales data, and providing support to sales representatives and managers.

Job purpose: The role of the Sales Operations & Commercial Support Analyst will support the future growth of Bracco UK by ensuring the commercial business strictly adheres to industry standards such as ISO9001 and NHS Procurement strategies.

Key Responsibilities

• Collate and maintain relevant data for submission within required timeframes on a yearly basis for key NHS policies, including: Social Value Policy, Modern Slavery and Labor laws Policy, Sustainability program, Carbon Reduction Plan, Code of Ethics policy, Cyber Essentials certification, ISO9001 Certification compliance.
• Ensure that the Evergreen Assessment is completed yearly to a minimum of Level 1 and create roadmap to level 3.
• Support tender processes ensuring relevant and accurate company data is submitted within the required timeframe.
• Regularly monitor company performance against NHS performance metrics, escalating potential risks or areas for improvement.
• Proactively audit internal processes to prevent grounds for mandatory or discretionary exclusion (e.g., modern slavery offences).
• Collate all Carbon reduction data required to ensure that we are meeting our Net Zero targets.
• Drive continuous improvement and develop our compliance policies and standards to meet industry requirements.
• Register and maintain company details, including the unique supplier identifier (PPON), on the FTS/Central Digital Platform, ensuring data accuracy to avoid exclusion.
• Liaise with internal stakeholders to ensure up to date company insurance certificates are available.
• Maintain and update MIA certification for NHS Supply Chain.
• Lead the Customer Qualification GDP compliance processes, ensuring all customer master data is verified and accurate in a timely manner.
• Responsible for reporting adverse events strictly in accordance with specific local Standard Operating Procedure (SOP).
• Support the leadership team in widening the scope of ISO9001 across the company.
• Lead and support ISO9001 audits to maintain standards including the Quality Management Review process.
• Responsible for adhering to all relevant SOPs.
• Complete all required training courses to a satisfactory standard.
• Keep up to date with NHS policies and procurement strategies, ensuring internal stakeholders are informed.
• Identify and commit to additional training as appropriate to ensure continuous learning and development.
• Cross-train within the Sales Ops team to provide seamless coverage during peak periods.
• Complete any additional tasks as reasonably requested by the company.

Professional Experience & Knowledge

• Previous commercial experience working on NHS contracts and tender bids.
• Competent in using various databases and reporting tools.
• Previous experience working with ISO standards and certification desirable.
• Previous experience in Pharmaceuticals and/or Medical Equipment preferable.

Required Skills

• Confident and effective communicator.
• Collaborative team player as well as proactive with own workload.
• Analytical Problem Solving.
• Innovative, identifying opportunities for improvement and change.
• Results Oriented.

Education

• Bachelor’s degree or equivalent in area of specialty desirable.

This is a hybrid role with a minimum of 1 day per week on-site in our Oxford office. At Bracco, we believe in the values of diversity and inclusion. We respect and celebrate the diversity of our people and their experiences, ensuring a fair opportunity for all.