At a Glance
- Tasks: Support device maintenance and growth through diagnostics, repairs, and customer assistance.
- Company: Bracco, a leader in the medical device industry with a commitment to quality.
- Benefits: Competitive salary, health benefits, and opportunities for national travel.
- Other info: Collaborative environment with opportunities for continuous improvement and career growth.
- Why this job: Join a dynamic team and make a real impact in healthcare technology.
- Qualifications: Experience in device installations and diagnostics, preferably in a regulated industry.
The predicted salary is between 30000 - 40000 £ per year.
The role of the In‑house Engineer is to support the maintenance and growth of Bracco's device business across the UK by providing consistent high quality service of devices. This role is responsible for completing pre‑installation checks, in‑house diagnostics and repairs and reporting relevant findings.
Main Responsibilities
- Shall implement and work to all regulatory and quality requirements stipulated within Bracco UK Ltd.
- Shall implement and work to all applicable health, safety and environmental requirements stipulated by HSE manual, HSE policies and HSE objectives.
- Identify and engage with continuous improvements projects.
- Engage with the sales and field service teams to ensure a smooth and high‑quality product is achieved from point of sale through to installation completion.
- Report any PAE/PQI effectively and quickly.
- National travel where business needs.
- On occasion deliver installation and repair items.
- Providing remote assistance to end‑users using desktop applications, chat features, emails, and phone assistance to customers.
- Troubleshooting and resolving hardware and software issues remotely to help end‑users.
- Giving users step‑by‑step instructions for resolving technological issues.
- Responding and following up quickly to technical questions and escalating complex technical issues to appropriate teams.
- Collaborating with on‑site technicians and customer support teams.
- Perform any other tasks and duties as reasonably requested by the company.
- Responsible for operating to the instructions contained in all relevant company effective SOPs including adverse events and product complaints.
Professional Experience & Knowledge
- Demonstrable experience with device installations and diagnostics, preferably within the Medical device industry.
- Competent using relevant systems and tools including CRM (Salesforce.com) and ERP (SAP).
- Previous experience in a similar role within a highly regulated industry (required).
Skills
- Confident and effective communicator.
- Collaborative team player as well as proactive with own workload.
- Analytical.
- Problem Solving.
- Innovative, identifying opportunities for improvement and change.
- Results Oriented.
Education
- Relevant Qualification in Electronic Engineering.
In House Engineer in Royal Leamington Spa employer: Bracco Imaging
Bracco UK Ltd is an exceptional employer that prioritises employee growth and development within a collaborative and innovative work culture. With a strong commitment to health, safety, and environmental standards, employees are empowered to engage in continuous improvement projects while receiving comprehensive support for their professional journey. Located in the UK, Bracco offers a dynamic environment where engineers can thrive, contribute to meaningful advancements in medical technology, and enjoy the benefits of a supportive team atmosphere.
