At a Glance
- Tasks: Be the friendly face of our Leeds office, managing reception and supporting daily operations.
- Company: Join Brabners, a purpose-led law firm with a commitment to innovation and sustainability.
- Benefits: Enjoy competitive salary, flexible hours, generous leave, and career development opportunities.
- Other info: Join a certified B Corp with a strong focus on diversity and employee wellbeing.
- Why this job: Make a positive impact while gaining valuable experience in a dynamic environment.
- Qualifications: Friendly, organised, and experienced in customer service or office administration.
The predicted salary is between 32243 - 39408 £ per year.
We are looking for a Receptionist to be the welcoming face of our Leeds office, providing exceptional front-of-house support while ensuring the smooth day-to-day running of our workplace. This is a varied role that combines reception duties, office administration, facilities support, and meeting coordination, making it ideal for someone who enjoys a fast-paced environment and takes pride in delivering excellent service.
As Receptionist, you will be the first point of contact for clients, visitors, and colleagues, ensuring a professional and positive experience for everyone who visits or contacts our office. You will work closely with colleagues across the business to provide administrative and operational support whilst helping maintain a welcoming and efficient workplace.
KEY RESPONSIBILITIES
- Manage the reception desk and provide a professional front-of-house service.
- Answer, screen, and direct incoming telephone calls.
- Welcome visitors and ensure they are directed appropriately.
- Prepare, open, and close meeting rooms, ensuring they are clean, organised, and fully equipped for use.
- Coordinate food and refreshment orders for meetings and events.
- Arrange travel and hotel bookings for colleagues as required.
- Process incoming mail, including scanning and distributing post.
- Prepare and manage outgoing post and courier collections.
- Maintain and clean client and colleague coffee machines, including regular flushing and upkeep.
- Monitor and order office supplies, stationery, kitchen stock, and other essential items.
- Support the wider office with general administrative and facilities-related tasks.
ABOUT YOU
- Friendly, professional, and approachable.
- Highly organised with excellent attention to detail.
- Able to manage multiple priorities and work effectively in a busy environment.
- Confident communicating with clients, visitors, and colleagues at all levels.
- Proactive and willing to take ownership of tasks.
- Comfortable using Microsoft Office applications, including Outlook, Word, and Excel.
- Experienced in reception, front-of-house, office administration, or customer service roles.
BENEFITS
- Competitive Salary
- Flexible approach to working hours
- Bupa/ Medicash
- Discretionary bonus opportunities
- Pension scheme
- Life Insurance & Income Protection Insurance
- 25 days Annual Leave plus flex bank holidays (increasing with service)
- Option to buy 10 additional days annual leave each year
- 2 My Days (in addition to your holiday entitlement)
- Additional discretionary annual leave days
- Enhanced Maternity, Paternity & Adoption Leave
- Career Development Opportunities
- Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
ABOUT US
Brabners is a purpose-led independent law firm. A certified B Corp with award-winning environmental credentials, we seek to demonstrate that business can bring about positive change by being innovative, diverse and sustainable. With over 200 years of history, we’re proudly anchored in the North but serve businesses and individuals across England and Wales. We have won awards for being innovative at the Legal 500 Northern Powerhouse Awards and diverse as Manchester Law Society’s Equality, Diversity and Inclusion Champions. We are also recognised as one of the 25 best large companies to work for in the UK and have won The Legal 500 Future Lawyers awards for job satisfaction, quality of work, social life and work/life balance.
Receptionist in Leeds employer: Brabners
Brabners is an exceptional employer, offering a dynamic work environment where you can thrive as a Senior Employment Lawyer. With a strong emphasis on professional development and mentorship, you'll have the opportunity to grow alongside industry leaders while enjoying agile working arrangements and a competitive salary. The firm's commitment to fostering client relationships and business development ensures that your contributions are valued and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Brabners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Brabners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Brabners:Your cover letter is your chance to shine! Tell us why you want to work at Brabners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Brabners!
How to prepare for a job interview at Brabners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
