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- Tasks: Support client feedback programmes and enhance client experiences daily.
- Company: Join Brabners, a purpose-led independent law firm with a strong commitment to positive change.
- Benefits: Enjoy flexible working, 25-32 days holiday, private medical insurance, and community involvement opportunities.
- Why this job: Be part of an award-winning team that values innovation, diversity, and sustainability.
- Qualifications: Experience in business development, CRM systems, and strong interpersonal skills are essential.
- Other info: Join a certified B Corp recognised for job satisfaction and work/life balance.
The predicted salary is between 28800 - 43200 £ per year.
We have a unique opportunity for a Key Account Executive to join our growing Business Development team. As a Key Account Executive, you will work closely with the Key Account Manager to support the delivery of client feedback programmes to help drive an exceptional client experience and will assist in driving improvements across the business.
We are looking for a candidate with prior experience in a business development or client development role who is keen to be part of a growing and ambitious team. Ideally, you will have worked in a legal/professional services setting; however, this is not essential provided you have worked in a commercial environment. You will be comfortable dealing with a range of stakeholders and have strong interpersonal skills.
What we need from you:
- Previous experience using a CRM system in a similar role is essential (HubSpot preferred).
- Experience in market research and understanding industry and sector trends and market conditions.
- You will be comfortable analysing client data and converting it into meaningful information for your stakeholders.
- Effective communicator, capable of dealing with stakeholders at all levels.
What you'll be doing:
- Acting as administrative lead in supporting the delivery of the Key Account Management and Client Voice Programmes.
- Assisting in the management and support of Client Account Teams through the Microsoft Teams channels for key clients.
- Supporting in delivering client feedback programmes to help drive exceptional client experience, where insight of the client experience can assist in driving change or improvements across the business.
- Working with the data Insights and CRM teams to ensure client data integrity is maintained across Marketing and Finance systems.
- Helping to manage cross-sell opportunity initiatives and intermediary relationships with the CRM system.
- Managing the external market intelligence platforms to ensure high user engagement and effective use for client development.
Benefits:
Our successful candidate will have an incredible opportunity to develop a rewarding and successful career with an award-winning law firm in a flexible and agile working environment. We provide a competitive salary and benefits package, including 25 days’ holiday (increasing to 32 days through our loyalty recognition programme) plus the option to purchase an extra five days each year. We also offer a pension scheme, private medical insurance, life assurance and income protection insurance, as well as plenty of opportunities to get involved in our colleague committees to make a real impact in the local community.
About Brabners:
Brabners is a purpose-led independent law firm. A certified B Corp with award-winning environmental credentials, we seek to demonstrate that business can bring about positive change by being innovative, diverse and sustainable. With over 200 years of history, we’re proudly anchored in the North but serve businesses and individuals across England and Wales. We have won awards for being innovative at the Legal 500 Northern Powerhouse Awards and diverse as Manchester Law Society’s Equality, Diversity and Inclusion Champions. We are also recognised as one of the 25 best large companies to work for in the UK and have won The Legal 500 Future Lawyers awards for job satisfaction, quality of work, social life and work/life balance. We have a number of colleague-led affinity groups including for LGBTQ+, REACH, physical and mental health and social mobility, as well as a sustainability, environmental and green group. It’s all part of how we make the difference.
Key Account Executive employer: Brabners
Contact Detail:
Brabners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Executive
✨Tip Number 1
Familiarise yourself with the key account management processes and client feedback programmes. Understanding these concepts will help you engage in meaningful conversations during interviews and demonstrate your commitment to enhancing client experiences.
✨Tip Number 2
Network with professionals in the legal and professional services sectors. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the company culture at Brabners.
✨Tip Number 3
Brush up on your CRM skills, particularly with HubSpot. If you have experience with other systems, be prepared to discuss how those skills can transfer to HubSpot, as this will show your adaptability and readiness for the role.
✨Tip Number 4
Research current trends in market intelligence and client development. Being knowledgeable about industry changes will not only impress your interviewers but also position you as a proactive candidate who is ready to contribute from day one.
We think you need these skills to ace Key Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business development or client development roles. Emphasise any experience you have with CRM systems, particularly HubSpot, and showcase your ability to analyse client data.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the role and the company. Mention your interpersonal skills and how they will help you manage stakeholder relationships effectively. Use specific examples from your past experiences to demonstrate your fit for the position.
Showcase Market Research Skills: In your application, highlight any experience you have with market research and understanding industry trends. This is crucial for the Key Account Executive role, so provide examples of how you've used this knowledge to drive improvements in previous positions.
Highlight Team Collaboration: Since the role involves working closely with the Key Account Manager and Client Account Teams, emphasise your experience in collaborative environments. Discuss how you've successfully worked within teams to achieve common goals, especially in a professional services setting.
How to prepare for a job interview at Brabners
✨Showcase Your CRM Experience
Make sure to highlight your experience with CRM systems, especially HubSpot. Be prepared to discuss how you've used these tools in previous roles to manage client relationships and drive business development.
✨Demonstrate Your Analytical Skills
Prepare examples of how you've analysed client data in the past. Discuss how you converted this data into actionable insights that benefited stakeholders, showcasing your ability to drive improvements.
✨Understand the Legal Sector
Even if you haven't worked directly in a legal setting, familiarise yourself with industry trends and challenges. This will help you engage more effectively with the interviewers and demonstrate your commitment to understanding their business.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role involves dealing with various stakeholders, showing that you can communicate at all levels will be crucial in making a positive impression.
