At a Glance
- Tasks: Provide 1st/2nd line IT support in primary schools, ensuring smooth tech operations.
- Company: Join a growing educational support services business in Manchester.
- Benefits: Starting salary around £36k, generous benefits, and great team culture.
- Other info: Exciting career progression opportunities in a dynamic environment.
- Why this job: Make a real difference in schools while developing your tech skills.
- Qualifications: Strong communication skills and a good understanding of IT support.
The predicted salary is between 28800 - 43200 £ per year.
Brabner Fox is partnering with a growing educational support services business, looking for a Manchester based IT Field Technician to own and undertake all activities that relate to the efficient running of the technical service in specific primary schools. There is a high degree of presentational, customer service and technical skill required, operating as the face of this service provider to end users on site. This role reports directly to the Technical Director for Services, owning relationships for selected schools in Manchester.
Responsibilities
- Responsible for 1st/2nd Line support using service desk system (Freshdesk) and Remote Management and Monitoring system (Atera)
- Responsible for 1st/2nd Line support for offsite backup solution (Altaro and MBS)
- Responsible for 1st/2nd Line support for ISP service solution (Smoothwall)
- Responsible for 1st/2nd Line IT support of school equipment including Windows, Chrome and iOS devices
- Ensure client satisfaction for technical support issues
Key Tasks – Service Desk
- Provide first line support to service desk issues
- Ensure each support call is logged and actioned to completion
- Ensure all calls status are updated on the support desk system
- Ensure client contact is maintained until fault resolution
- Provide second line support for issues to ensure problems are investigated and resolved
- Provide pro‑active maintenance for client systems to ensure patching, anti‑virus and backup systems are monitored and maintained
- Provide proactive maintenance support for ISP service lines, Smoothwall filter and Smoothwall firewall solution to ensure service uptime and content is appropriately filtered
- Review filter monitor reports if requested by clients to review filter breaches
- Provide proactive support for cloud systems such as Microsoft, Apple and Google MDM solutions
- Provide support for licensing systems such as Microsoft, Google, Jamf etc.
- Become familiar with schools IT systems and produce internal knowledge base documentation for common queries
- Assist with internal projects and equipment builds before site roll‑out
- Ensure all client complaints are rectified
- Promotion of additional services to existing clients to secure additional installation time outside of contracted hours
- Provide technical knowledge to Sales Team for hardware enquiries
Personal Attributes
- Excellent communication with pleasant and engaging manner
- Excellent oral and written communication
- Dealing with multiple issues simultaneously
- Scheduling tasks to ensure monitoring and maintenance tasks are completed
- Good all‑round level of technical understanding
- Ability to use technical/professional information for 1st/2nd line support
- Liaising with clients and staff to ensure issues are resolved
- Monitoring systems to maintain systems
- Self‑starter in taking action to achieve a goal
- Ensuring hot swap availability for support issues
- Using RMM systems for monitoring client systems
- Able to manage a given problem through to conclusion
- Able to contribute constructively to the working of the technical team
- Ensure service desk issues are communicated to team members involved
- Good understanding of the company scope of service delivery
- Prompt arrival at the start of working day
- Good time‑keeping to ensure actions are resolved
What’s on Offer
- Starting Salary c£36k
- Generous wrapper of other benefits
- Fantastic Team with great progression opportunities
Seniority Level: Not Applicable
Employment Type: Full‑time
Job Function: Customer Service and Information Technology
Information Technology Field Technician in Manchester employer: Brabner Fox
Brabner Fox is an exceptional employer, offering a dynamic work environment for IT Field Technicians in Manchester. With a strong focus on employee growth and development, the company provides generous benefits and a supportive team culture that encourages collaboration and innovation. This role not only allows you to make a meaningful impact in local primary schools but also offers fantastic progression opportunities within a thriving educational support services business.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Field Technician in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and tech sectors. Attend local meetups or online webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects and achievements. This is a great way to demonstrate your expertise and make a lasting impression on hiring managers.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you would handle specific technical issues or customer service challenges. The more prepared you are, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace Information Technology Field Technician in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Field Technician role. Highlight your experience with 1st/2nd line support and any specific tools like Freshdesk or Atera. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role involves a lot of client interaction, emphasise your excellent communication skills in your application. Share examples of how you've effectively communicated technical issues to non-technical users. We love a good story!
Be Proactive:In your cover letter, mention how you take initiative in your previous roles. Whether it’s maintaining systems or resolving issues before they escalate, we appreciate a self-starter who can manage problems through to conclusion.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Brabner Fox
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around 1st and 2nd line support. Familiarise yourself with the tools mentioned in the job description like Freshdesk, Atera, and Smoothwall. Being able to discuss these confidently will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role involves a lot of client interaction, prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or improved client satisfaction. This will demonstrate that you can be the friendly face of the service provider.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific technical issues or client complaints. Practice articulating your thought process clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to follow your logic.
✨Be Ready to Discuss Teamwork
This position requires collaboration with both clients and team members. Prepare to talk about your experience working in teams, how you communicate effectively, and how you contribute to achieving common goals. Highlighting your ability to work well with others will set you apart.
