At a Glance
- Tasks: Provide 1st/2nd line IT support in primary schools, ensuring smooth tech operations.
- Company: Join a growing educational support services business in Manchester.
- Benefits: Starting salary around £36k, generous benefits, and great team culture.
- Other info: Exciting career progression opportunities in a dynamic environment.
- Why this job: Make a real difference in schools while developing your tech skills.
- Qualifications: Strong communication skills and a good understanding of IT support.
The predicted salary is between 28800 - 43200 £ per year.
Brabner Fox is partnering with a growing educational support services business, looking for a Manchester based IT Field Technician to own and undertake all activities that relate to the efficient running of the technical service in specific primary schools. There is a high degree of presentational, customer service and technical skill required, operating as the face of this service provider to end users on site. This role reports directly to the Technical Director for Services, owning relationships for selected schools in Manchester.
Responsibilities
- Responsible for 1st/2nd Line support using service desk system (Freshdesk) and Remote Management and Monitoring system (Atera)
- Responsible for 1st/2nd Line support for offsite backup solution (Altaro and MBS)
- Responsible for 1st/2nd Line support for ISP service solution (Smoothwall)
- Responsible for 1st/2nd Line IT support of school equipment including Windows, Chrome and iOS devices
- Ensure client satisfaction for technical support issues
Key Tasks – Service Desk
- Provide first line support to service desk issues
- Ensure each support call is logged and actioned to completion
- Ensure all calls status are updated on the support desk system
- Ensure client contact is maintained until fault resolution
- Provide second line support for issues to ensure problems are investigated and resolved
- Provide pro‑active maintenance for client systems to ensure patching, anti‑virus and backup systems are monitored and maintained
- Provide proactive maintenance support for ISP service lines, Smoothwall filter and Smoothwall firewall solution to ensure service uptime and content is appropriately filtered
- Review filter monitor reports if requested by clients to review filter breaches
- Provide proactive support for cloud systems such as Microsoft, Apple and Google MDM solutions
- Provide support for licensing systems such as Microsoft, Google, Jamf etc.
- Become familiar with schools IT systems and produce internal knowledge base documentation for common queries
- Assist with internal projects and equipment builds before site roll‑out
- Ensure all client complaints are rectified
- Promotion of additional services to existing clients to secure additional installation time outside of contracted hours
- Provide technical knowledge to Sales Team for hardware enquiries
Personal Attributes
- Excellent communication with pleasant and engaging manner
- Excellent oral and written communication
- Dealing with multiple issues simultaneously
- Scheduling tasks to ensure monitoring and maintenance tasks are completed
- Good all‑round level of technical understanding
- Ability to use technical/professional information for 1st/2nd line support
- Liaising with clients and staff to ensure issues are resolved
- Monitoring systems to maintain systems
- Self‑starter in taking action to achieve a goal
- Ensuring hot swap availability for support issues
- Using RMM systems for monitoring client systems
- Able to manage a given problem through to conclusion
- Able to contribute constructively to the working of the technical team
- Ensure service desk issues are communicated to team members involved
- Good understanding of the company scope of service delivery
- Prompt arrival at the start of working day
- Good time‑keeping to ensure actions are resolved
What’s on Offer
- Starting Salary c£36k
- Generous wrapper of other benefits
- Fantastic Team with great progression opportunities
Seniority Level: Not Applicable
Employment Type: Full‑time
Job Function: Customer Service and Information Technology
Information Technology Field Technician in Manchester employer: Brabner Fox
As a leading NetSuite partner based in London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our hybrid working model offers flexibility while engaging in exciting ERP implementation projects, ensuring that our consultants can thrive both professionally and personally. With a commitment to innovation and collaboration, we provide our team with the tools and support needed to excel in their roles and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Field Technician in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Brabner Fox values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Brabner Fox might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Brabner Fox!
✨Direct Apply to Brabner Fox
Let's not forget to apply directly through the Brabner Fox website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Information Technology Field Technician in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Brabner Fox.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Brabner Fox. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Brabner Fox
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
