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- Tasks: Provide 1st/2nd line IT support in schools and ensure smooth technical operations.
- Company: Join Brabner Fox, a growing educational support services business.
- Benefits: Enjoy competitive pay, career growth, and a supportive team environment.
- Other info: Great learning opportunities and a chance to work with cutting-edge technology.
- Why this job: Be the face of tech support in schools and make a real difference.
- Qualifications: Technical skills and customer service experience are essential.
The predicted salary is between 30000 - 40000 £ per year.
Following further and sustained growth, Brabner Fox is partnering with an educational support services business to secure a Huddersfield based IT Field Technician. This role involves undertaking all activities related to the efficient running of the technical service in schools, requiring a high degree of presentational, customer service, and technical skill.
This role reports directly to the Technical Director for Services, owning relationships for selected schools.
- Responsible for 1st/2nd Line support using service desk system (Freshdesk) and Remote Management and Monitoring system (Atera).
- Responsible for 1st/2nd Line support for offsite backup solution (Altaro and MBS).
- Responsible for 1st/2nd Line support for ISP service solution (Smoothwall).
- Responsible for 1st/2nd Line IT support of school equipment including Windows, Chrome, and iOS devices.
- Ensure client satisfaction for technical support issues.
- Provide first line support to service desk issues.
- Ensure each support call is logged and actioned to completion.
- Ensure all calls status are updated on the support desk system.
- Provide second line support for issues to ensure problems are investigated and resolved.
- Provide proactive maintenance for client systems to ensure patching, antivirus, and backup systems are monitored and maintained.
- Provide proactive maintenance support for ISP service lines, Smoothwall filter, and Smoothwall firewall solution to ensure service uptime and content is appropriately filtered.
- Provide proactive support for cloud systems such as Microsoft, Apple, and Google MDM solutions.
- Provide support for licensing systems such as Microsoft, Google, Jamf, etc.
- Become familiar with schools' IT systems and produce internal knowledge base documentation for common queries.
- Assist with internal projects and equipment builds before site roll out.
- Ensure all client complaints are rectified.
- Promotion of additional services to existing clients to secure additional installation time outside of contracted hours.
- Scheduling tasks to ensure monitoring and maintenance tasks are completed.
- Ability to use technical/professional information for 1st/2nd line support.
- Monitoring systems to maintain systems.
- Ensuring hot swap availability for support issues.
- Using RMM systems for monitoring client systems.
- Ensure service desk issues are communicated to team members involved.
- Good understanding of the company scope of service delivery.
Fantastic learning in a great team with good progression opportunities.
Field Technician - Maintenance (Permanent) in Liverpool employer: Brabner Fox
Contact Detail:
Brabner Fox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Technician - Maintenance (Permanent) in Liverpool
✨Tip Number 1
Get to know the company and its culture before your interview. Research Brabner Fox and the educational support services they provide. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role involves 1st/2nd line support, brush up on your knowledge of systems like Freshdesk, Atera, and Smoothwall. Being able to demonstrate your expertise during the interview can really set you apart.
✨Tip Number 3
Show off your customer service skills! As the face of the service provider, you'll need to communicate effectively with end users. Prepare examples of how you've handled customer queries or complaints in the past to highlight your ability to ensure client satisfaction.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, if you’re keen on this role, apply through our website to make sure your application gets the attention it deserves!
We think you need these skills to ace Field Technician - Maintenance (Permanent) in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Technician role. Highlight your technical skills, customer service experience, and any relevant IT support roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with what we're looking for. Keep it friendly and professional – we love a good story!
Show Off Your Technical Skills: In your application, don’t forget to mention specific tools and systems you’ve worked with, like Freshdesk or Atera. We’re keen to know how you’ve tackled 1st/2nd line support issues in the past, so give us the details!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Brabner Fox
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around 1st and 2nd line support for systems like Windows, Chrome, and iOS devices. Familiarise yourself with the tools mentioned in the job description, such as Freshdesk and Atera, so you can confidently discuss how you've used similar systems in the past.
✨Show Off Your Customer Service Skills
Since this role involves being the face of the service provider, it's crucial to demonstrate your customer service abilities. Prepare examples of how you've handled client complaints or provided exceptional support in previous roles. This will show that you understand the importance of client satisfaction.
✨Be Proactive About Problem-Solving
Think about times when you've gone above and beyond to resolve issues before they escalated. Discuss your approach to proactive maintenance and how you've ensured system uptime in past positions. This will highlight your ability to take initiative and keep things running smoothly.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's IT systems, team dynamics, and opportunities for progression. This shows you're genuinely interested in the role and helps you assess if it's the right fit for you.