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- Tasks: Lead a team to enhance client relationships and oversee service quality in the entertainment sector.
- Company: Dynamic company focused on delivering exceptional amusement solutions.
- Benefits: Competitive salary, pension, commission, gym membership, and flexible location options.
- Why this job: Make a real impact in the entertainment industry while leading a passionate team.
- Qualifications: 7+ years in Arcade Engineering and strong leadership skills required.
- Other info: Opportunity for career growth and flexibility in work location.
The predicted salary is between 36000 - 60000 £ per year.
Reporting to the Head of Operations, the ideal candidate must have strong Operations Management experience and people leadership skills as this role plays a vital part in managing key client relationships and expanding presence in the entertainment industry, supporting the company mission to deliver exceptional amusement solutions. The focus is on overseeing the level of service provided by the Engineers, Account Managers and Cash Collectors as well as ensuring customers are provided with a high level of professional service.
An opportunity to make an impact by leading and managing a team of technicians to make best technical repairs, commercial decisions and driving achievement of teams SLAs, monitoring achievement and improvement as well as analysing machine performance metrics to make best decisions and drive best commercial outcomes.
Key Responsibilities- Manage and retain a portfolio of existing customer accounts
- Act as the senior escalation point for operational and service-related issues
- Analyse account performance, machine data, uptime, and service metrics
- Produce clear, accurate operational and KPI reports for senior management and partners
- Use data and site insights to recommend and implement operational improvements
- Apply arcade engineering experience to support technical decision-making and fault resolution
- Oversee equipment installations, removals, relocations, and machine rotations
- Conduct site audits to ensure compliance, performance, and presentation standards
- Lead and support Regional Account Managers, Service Supervisors, and operational teams
- Provide senior operational cover during weekends and holidays as required
- At least 7 years' Arcade Engineering experience
- Strong leadership and people management experience
- Strong account management background (service-led not sales)
- Demonstrable analytical skills with the ability to interpret operational and performance data
- Familiarity with CRM or service management systems
Can be located anywhere in the UK for an exceptional candidate, otherwise the Midlands is preferable.
Operations Manager in Birmingham employer: Brabner Fox
Contact Detail:
Brabner Fox Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the entertainment industry and let them know you're on the hunt for an Operations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your leadership and account management skills. Be ready to share specific examples of how you've managed teams and improved service delivery in your previous roles. We want to see that you can lead with confidence!
✨Tip Number 3
Showcase your analytical skills! During interviews, be prepared to discuss how you've used data to drive operational improvements. Bring along any reports or metrics that highlight your achievements – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Operations Manager role!
We think you need these skills to ace Operations Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Operations Management experience and people leadership skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the entertainment industry and how you can contribute to our mission of delivering exceptional amusement solutions. Keep it engaging and personal!
Showcase Your Analytical Skills: Since this role involves analysing machine performance metrics and operational data, make sure to mention any relevant experience you have in this area. We love candidates who can turn data into actionable insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Brabner Fox
✨Know Your Operations Inside Out
Make sure you brush up on your operations management experience, especially in the entertainment industry. Be ready to discuss specific examples of how you've managed teams and improved service levels in previous roles.
✨Showcase Your Leadership Skills
Prepare to talk about your leadership style and how you've successfully led teams in the past. Think of instances where you've resolved conflicts or motivated your team to achieve SLAs and improve performance metrics.
✨Data is Your Best Friend
Since the role involves analysing machine performance metrics and operational data, be prepared to discuss how you've used data to drive decisions in your previous positions. Bring examples of reports you've produced and improvements you've implemented based on your findings.
✨Understand Client Relationships
This position requires strong account management skills, so think about how you've built and maintained client relationships. Be ready to share stories that highlight your service-led approach and how you've handled escalations or service-related issues effectively.
