At a Glance
- Tasks: Join us to design and implement innovative payment solutions for enterprise clients.
- Company: BR-DGE, a pioneer in payment orchestration with a vibrant remote culture.
- Benefits: Enjoy competitive salary, 33 days holiday, and family healthcare.
- Other info: Flexible working hours and a supportive environment for personal growth.
- Why this job: Make a real impact by bridging tech and business in a fast-growing company.
- Qualifications: Strong communication skills and experience in technical support or solutions engineering.
The predicted salary is between 40500 - 49500 £ per year.
Location: Remote (UK)
Hours: Full time (35 hrs/wk, flexible working)
Working Hours: Occasional late shifts (e.g. 11am – 7pm) to support US merchant onboarding
About BR-DGE
Since 2018, we’ve been pioneers in payment orchestration, enabling enterprise brands to optimise their infrastructure and create frictionless digital experiences. From travel giants to household retail names, our global customer base is growing fast, supported by world-class partners like Visa and Worldpay. The journey so far has been incredible, but we’re just getting started. We are looking for exceptional talent to join us as we level up our engineering maturity.
About this role
We are looking for an adaptable and proactive Technical Solutions Engineer to join our fast-growing team. Our platform operates in a niche, high-value space specialising in online, merchant-initiated payments. This is a dynamic, hybrid role positioned right at the intersection of our commercial pipeline and live client operations. It is not an all-out, targeted pre-sales position, nor is it a pure backend support ticket role. Instead, you will act as the bridge between our business, our prospects, and our existing clients, supporting conversations with prospects, handling solution scoping, and ensuring long-term technical satisfaction.
What we’re looking for
This role is for a natural problem solver. We value adaptability and communication above rigid job titles. We know brilliant technical minds come from all areas of tech; whether your background is as a Technical Business Analyst, Product Owner, Technical Account Manager, Solutions Engineer, or Technical Support Engineer, we want to hear from you.
What you’ll be doing
- Partner with commercial teams during the later stages of the sales cycle to support conversations with prospects, map technical requirements, and provide validation.
- Design, scope, and support the implementation of technical solutions for payment gateway integrations, transaction processing, fraud prevention, and other payment-related services.
- Act as the primary technical point of contact for enterprise clients during the onboarding process and post-deployment, delivering exceptional technical account management.
- Support the integration of payment solutions with client’s existing architecture, including e-commerce platforms, mobile applications, and operational or financial reporting systems.
- Provide rapid troubleshooting support and coordinate technical testing across different environments to resolve integration and transaction issues with minimal client disruption.
- Contribute to and maintain detailed documentation, creating integration guides, troubleshooting manuals, client solution capture (high-level architecture and transaction flows), client-specific configurations, test plans, and training materials for merchants.
- Collaborate closely with software developers and our product team, translating real-world merchant feedback and project status reports into clear suggestions for platform improvements.
Essential Experience
- Exceptional communication skills with a proven track record of effortlessly explaining complex technical concepts to non-technical stakeholders and business needs to developers.
- Proven experience in a client facing technical support, solutions engineering, BA, or product-focused role.
- Experience running client scoping workshops and requirements capture and translation.
- Prior experience in a fast-paced, agile, or scaling environment where you are comfortable being autonomous, managing multiple tasks, and maintaining sharp attention to detail.
- Hands-on experience with API integration, RESTful services, and troubleshooting web technologies (HTML, CSS, JavaScript).
Nice to Have
- Familiarity with payment processing systems (e.g. credit cards, ACH, mobile payments, digital wallets), particularly with online, merchant-initiated payments.
- Experience working within a Software-as-a-Service / SaaS environment alongside Agile development methodologies.
- Knowledge of cloud platforms (AWS, Azure, Google Cloud) and certifications related to payment systems or compliance (e.g., PCI-DSS, GDPR, or cloud architecture).
Why this role exists
Our business is growing rapidly, and our platform is expanding into highly specialised merchant ecosystems. To support this growth, we need a dedicated professional who can bridge the gap between our high-level payment orchestration architecture and the practical, day-to-day requirements of our enterprise users. By owning the technical relationship lifecycle, this hire will directly scale our onboarding speed, improve client retention, and ensure our product evolves in lockstep with real merchant needs.
What we offer
- Financial: Competitive salary, life insurance.
- Time Off: 33 (25+8) days holiday (including floating public holidays) and an extra day off for your birthday.
- Flexibility: Remote-first working culture that respects your other priorities.
- Health: Family private healthcare and an Employee Assistance Programme.
- Growth: A culture that champions internal progression.
- Community: Regular team events and socials to keep our remote team connected.
At BR-DGE, we champion diversity and inclusion. We believe that our roles should be open to everyone, regardless of race, ethnicity, gender, age, sexual orientation, disability, or neurotype. We value the unique talents and perspectives that each individual brings and try to create a fair and accessible hiring process for all. Ready to bridge the gap? Apply to be a BR-DGE Builder today.
Technical Solutions Engineer employer: Br-dge
At BR-DGE, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. As a Remote IT Support Specialist, you'll enjoy the flexibility of remote work while having the opportunity to connect with colleagues during quarterly team events in Edinburgh. With a strong focus on employee growth, competitive benefits including generous holiday allowance, private healthcare, and a commitment to diversity, BR-DGE is the perfect place for those looking to make a meaningful impact in a rapidly growing tech environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Solutions Engineer
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Br-dge or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Br-dge.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Br-dge.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Br-dge that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Solutions Engineer
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Br-dge.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Br-dge and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Br-dge
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Br-dge uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
