At a Glance
- Tasks: Support customers in integrating with our innovative payment platform and troubleshoot issues.
- Company: Join BR-DGE, an award-winning FinTech scale-up revolutionising digital payments.
- Benefits: Enjoy a competitive salary, learning opportunities, and your own quality tech.
- Other info: Work remotely or hybrid, with regular team events and a focus on personal development.
- Why this job: Be part of a dynamic team driving growth in the exciting world of FinTech.
- Qualifications: Experience in customer support and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Employment type: Permanent. Full time
Location and remote rules: Remote or hybrid (option to use the Edinburgh office), UK based.
Company overview: BR-DGE is an award winning FinTech scale-up that enables e-commerce and technology businesses the freedom and flexibility to redefine the way their customers pay. We’re a pioneer in Payment Orchestration and support Enterprise businesses in optimising their payment infrastructure to create market leading and frictionless digital payment experiences. We’re an extremely ambitious group, with strong financial backing, who have created an amazing platform, which is pushing the boundaries of payment technology. We’re working with some incredible brands and household names across the travel, retail and gambling sectors, and together with our strengthened management team, we are poised for exponential growth. Now, we’re looking for exceptional talent that is eager to do the best work of their life while supporting others in doing the same, to be a critical part of, and fuel this growth phase. If you’re motivated by an environment that encourages professional progression and personal development, then we would love to hear from you!
Customer Support Engineer: BR-DGE is going through an exciting period of growth and to fuel this we are looking for an experienced Customer Support Engineer to take a leading role in helping our customers have a seamless experience using our platform. You will help our customers integrate with our growing range of products and services, while having a proactive attitude in diagnosing issues and driving solutions through to resolution.
Responsibilities: As a Customer Support Engineer, you’ll:
- have experience working with customers who require assistance understanding how to integrate into language-agnostic API gateways
- troubleshoot issues, file bugs, and collaborate with our engineering teams to provide a customer experience that excels
- work closely with your team and management to advocate for our customers, identifying areas of improvement within our products and services
- help customers in support queues using ticketing tools
- effectively communicate technical issues to diverse audiences, including non-technical stakeholders, by translating complex concepts into easily understandable terms
- have demonstrated ability to learn and understand a range of products that are constantly evolving and growing
- own our knowledge base technical documentation from creation to completion
- be capable of understanding technical documentation alongside having some basic web development knowledge, and ideally being able to craft simple API requests based on this using tools such as postman
- design and implement onboarding processes to integrate customers onto the BR-DGE Platform
- generate reports on customer transactions, providing valuable insights for internal teams
- have an appetite for taking on challenges and understanding integration choices that customers make
- have good verbal and written communication skills
- have experience working in a company that embraces an Agile methodology
Person: The type of person we’d love to meet:
- An experienced Customer Support Engineer with a proven track record of success within a similar, challenging environment
- Excellent communication and problem-solving skills
- A strong relationship builder who will challenge and collaborate
- Well organised and able to track multiple workflows
- A great team player and all-round good human being!
Benefits:
- Competitive salary
- Investment in your learning, development, and career progression
- Your own quality laptop and hardware
- Regular team events
Remote Customer Support Engineer employer: Br-dge
At BR-DGE, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. As a Remote Customer Support Engineer, you will benefit from competitive salaries, investment in your professional development, and the flexibility of remote or hybrid working arrangements from our Edinburgh office. Join us in this exciting growth phase, where your contributions will directly impact our pioneering payment technology and help shape the future of digital payments.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BR-DGE on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd troubleshoot issues or explain complex concepts to non-techies. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for FinTech! Research BR-DGE and its products, and be ready to discuss how you can contribute to their mission of redefining payment experiences. Your enthusiasm can set you apart!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Remote Customer Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Support Engineer role. Highlight relevant experience, especially with API integrations and troubleshooting. We want to see how your skills align with what we do at BR-DGE!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how your background makes you a perfect fit. Don’t forget to mention your passion for customer support and problem-solving!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey complex ideas simply. We love candidates who can bridge the gap between technical and non-technical audiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Br-dge
✨Know the Company Inside Out
Before your interview, take some time to research BR-DGE and its role in the FinTech space. Understand their products, services, and the challenges they face. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Technical Skills
As a Customer Support Engineer, you'll need to demonstrate your technical prowess. Be prepared to discuss your experience with API integrations and troubleshooting. Consider bringing examples of past challenges you've solved, especially those that required collaboration with engineering teams.
✨Communicate Clearly and Confidently
Since you'll be dealing with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. During the interview, focus on clear communication and ensure you articulate your thoughts well, as this is crucial for the role.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare insightful questions about the team dynamics, the company's growth plans, and how they support professional development. This shows you're not just interested in the job, but also in how you can contribute to and grow with the company.
