At a Glance
- Tasks: Support customers in integrating with our innovative payment platform and troubleshoot issues.
- Company: Join BR-DGE, an award-winning FinTech scale-up revolutionising digital payments.
- Benefits: Enjoy a competitive salary, learning opportunities, and your own quality tech.
- Other info: Work remotely or hybrid, with regular team events and a focus on personal development.
- Why this job: Be part of a dynamic team driving growth in the exciting world of payment technology.
- Qualifications: Experience in customer support and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Employment type: Permanent. Full time
Location and remote rules: Remote or hybrid (option to use the Edinburgh office), UK based.
Company overview: BR-DGE is an award winning FinTech scale-up that enables e-commerce and technology businesses the freedom and flexibility to redefine the way their customers pay. We’re a pioneer in Payment Orchestration and support Enterprise businesses in optimising their payment infrastructure to create market leading and frictionless digital payment experiences. We’re an extremely ambitious group, with strong financial backing, who have created an amazing platform, which is pushing the boundaries of payment technology. We’re working with some incredible brands and household names across the travel, retail and gambling sectors, and together with our strengthened management team, we are poised for exponential growth. Now, we’re looking for exceptional talent that is eager to do the best work of their life while supporting others in doing the same, to be a critical part of, and fuel this growth phase. If you’re motivated by an environment that encourages professional progression and personal development, then we would love to hear from you!
Responsibilities: As a Customer Support Engineer, you’ll:
- have experience working with customers who require assistance understanding how to integrate into language-agnostic API gateways
- troubleshoot issues, file bugs, and collaborate with our engineering teams to provide a customer experience that excels
- work closely with your team and management to advocate for our customers, identifying areas of improvement within our products and services
- help customers in support queues using ticketing tools
- effectively communicate technical issues to diverse audiences, including non-technical stakeholders, by translating complex concepts into easily understandable terms
- have demonstrated ability to learn and understand a range of products that are constantly evolving and growing
- own our knowledge base technical documentation from creation to completion
- be capable of understanding technical documentation alongside having some basic web development knowledge, and ideally being able to craft simple API requests based on this using tools such as postman
- design and implement onboarding processes to integrate customers onto the BR-DGE Platform
- generate reports on customer transactions, providing valuable insights for internal teams
- have an appetite for taking on challenges and understanding integration choices that customers make
- have good verbal and written communication skills
- have experience working in a company that embraces an Agile methodology
Person: The type of person we’d love to meet:
- An experienced Customer Support Engineer with a proven track record of success within a similar, challenging environment
- Excellent communication and problem-solving skills
- A strong relationship builder who will challenge and collaborate
- Well organised and able to track multiple workflows
- A great team player and all-round good human being!
Benefits:
- Competitive salary
- Investment in your learning, development, and career progression
- Your own quality laptop and hardware
- Regular team events
Remote Customer Support Engineer in Kent employer: Br-dge
At BR-DGE, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration thrive. Our commitment to employee growth is evident through our investment in learning and development, ensuring that you have the tools and support needed to excel in your role as a Customer Support Engineer. With the flexibility of remote or hybrid working options from our Edinburgh office, you'll enjoy a balanced work-life environment while contributing to groundbreaking advancements in payment technology.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Support Engineer in Kent
✨Tip Number 1
Network like a pro! Reach out to current employees at BR-DGE on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for the technical side! Brush up on your knowledge of API gateways and troubleshooting techniques. Be ready to discuss how you’ve solved customer issues in the past, as this will show you’re the right fit for the Customer Support Engineer role.
✨Tip Number 3
Show off your communication skills! Practice explaining complex technical concepts in simple terms. You’ll likely need to demonstrate this during interviews, so think of examples where you’ve successfully communicated with non-technical stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the BR-DGE team and being part of our exciting growth journey.
We think you need these skills to ace Remote Customer Support Engineer in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Support Engineer role. Highlight any relevant experience with API gateways and troubleshooting, as well as your ability to communicate technical issues clearly.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about joining BR-DGE. Share specific examples of how you've helped customers in the past and how you can contribute to our growth phase. Keep it engaging and personal!
Show Off Your Problem-Solving Skills:In your application, give us a glimpse of your problem-solving abilities. Describe a challenging situation you faced in customer support and how you resolved it. We love hearing about your thought process!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at Br-dge
✨Know the Company Inside Out
Before your interview, take some time to research BR-DGE and its role in the FinTech space. Understand their products, services, and the challenges they face. This will not only show your genuine interest but also help you tailor your answers to align with their goals.
✨Showcase Your Technical Skills
As a Customer Support Engineer, you'll need to demonstrate your technical prowess. Be prepared to discuss your experience with API integrations and troubleshooting. Consider bringing examples of past challenges you've solved, especially those that required collaboration with engineering teams.
✨Communicate Clearly and Effectively
Since you'll be dealing with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. During the interview, focus on clarity and ensure your communication style reflects your ability to bridge the gap between tech and non-tech audiences.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, growth plans, and how they support professional development. This shows you're not just interested in the job, but also in how you can grow with the company.
