At a Glance
- Tasks: Provide frontline IT support and manage tech for a growing team.
- Company: Join an award-winning FinTech leading the future of payment orchestration.
- Benefits: Flexible remote work, 33 days holiday, family healthcare, and career growth opportunities.
- Other info: Dynamic culture with regular team events and a focus on diversity and inclusion.
- Why this job: Be part of an innovative team making a real impact in the tech industry.
- Qualifications: Experience in IT support and a passion for problem-solving in a tech environment.
The predicted salary is between 35000 - 45000 £ per year.
Edinburgh or Remote, with occasional travel to our Edinburgh office for essential hands-on hardware and network maintenance.
BR-DGE is an award-winning FinTech founded in Edinburgh. Our platform enables e-commerce and technology businesses to have the freedom and flexibility to redefine the way they handle payments. Since our inception in 2018, we have been leading the way in the future of payment orchestration. Our products enable enterprise businesses to optimise their payment infrastructure and create frictionless digital payment experiences for their end users. Now with a global reach, our customer base is made up of incredible brands and household names from across the travel, retail and gambling sectors and it’s growing fast! Our world-class partners include Visa and Worldpay and we’re continuing to build a strong partner network with the biggest players in the payments industry. It’s an exciting time to be part of BR-DGE!
All BR-DGE Builders receive the following benefits:
- Flexible and remote working
- Remote working allowance
- 33 days holiday including public holidays
- Your birthday as a day off
- Family healthcare
- Life insurance
- Employee assistance programme
- A culture that champions rapid career progression
- Investment in your learning and development
- Regular team events & socials
About this role
We’re looking for an IT Support Specialist to join our team and ensure our people, tools, and spaces stay connected and productive. You’ll be the first point of contact for day-to-day IT support across the company, helping to make sure everyone has what they need to do their best work. In this role, you will work closely with People Operations and Engineering to support and empower our growing team.
What you’ll be doing:
- Frontline Operational Support: Act as the primary point of contact for day-to-day user support, managing requests efficiently through to completion.
- JML Lifecycle Execution: Own the IT Joiner, Mover, Leaver (JML) lifecycle, ensuring all core access is securely granted on Day 1.
- Office Tech Management: Maintain our Edinburgh HQ office tech, including network infrastructure (Wi-Fi, LAN), conference room AV setups, and ISP coordination.
- Endpoint Management & Security: Maintain an accurate inventory of corporate endpoints, support both Apple and Windows operating systems, deploy security patches, and report on security posture.
- Identity and License Governance: Manage user provisioning based on a centralised RBAC framework, while actively tracking and reclaiming unused or abandoned software licenses.
What we’re looking for:
- Proven experience in an internal IT Operations, Systems Admin, or advanced IT Support role, ideally within a scaling or high-growth tech environment.
- Comfortable managing a multi-OS environment (both macOS and Windows) using MDM platforms alongside.
- Solid understanding of core networking infrastructure (Wi-Fi/LAN) and automated endpoint deployment.
- Strong familiarity with Identity Providers enforcing SSO, MFA, and RBAC governance.
- Process-driven mindset with an appreciation of structured service requests and change management processes.
- A proactive problem-solver and collaborative communicator who is eager to automate and scale operations.
Nice to have:
- Experience working within structured ITSM frameworks (Jira Service Manager or similar).
- Exposure to IT automation, scripting, or automated software delivery tools.
- Experience maintaining IT systems compliance in alignment with security frameworks such as PCI-DSS or SOC2.
- Experience handling or reporting on IT security incidents and managing Business Continuity / Disaster Recovery processes.
- Working knowledge of Google workspace / applications.
Why this role exists:
Our business is growing rapidly, and keeping a distributed, high-performing team seamlessly connected is critical to our success. As we scale, the complexity of our stack, endpoints, and security requirements increases. This role exists to establish robust, IT foundations that protect our infrastructure and eliminate operational friction, ensuring every BR-DGE Builder can work securely and productively from day one.
What we offer:
- Flexibility: Remote-first working culture, with a 3pm finish on a Friday; a role that respects your other priorities.
- Time Off: 33 (25+8) days holiday (including floating public holidays) plus an extra day off for your birthday.
- Financial: Competitive salary, pension scheme and life insurance.
- Health: Family private healthcare and Employee Assistance Programme.
- Growth: A culture that champions career progression. Chance to directly contribute to an innovative tech business as it scales.
- Community: Quarterly in-person team events and monthly socials to keep our remote team connected.
At BR-DGE, we champion diversity and inclusion. We believe that our roles should be open to everyone, regardless of race, ethnicity, gender, age, sexual orientation, disability, or neurotype. We value the unique talents and perspectives that each individual brings and try to create a fair and accessible hiring process for all.
Ready to bridge the gap? Apply to be a BR-DGE Builder today.
IT Support Specialist Permanent / Full Time (35hrs/week) about IT Support Specialist employer: Br-dge
BR-DGE is an exceptional employer that fosters a flexible and inclusive work culture, allowing IT Support Specialists to thrive in a remote-first environment while enjoying competitive benefits such as 33 days of holiday, family healthcare, and a strong focus on career progression. With a commitment to employee development and a vibrant team atmosphere, BR-DGE empowers its staff to make a meaningful impact in the rapidly evolving FinTech landscape from their Edinburgh HQ or remotely.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Specialist Permanent / Full Time (35hrs/week) about IT Support Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Br-dge values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Br-dge might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Br-dge!
✨Direct Apply to Br-dge
Let's not forget to apply directly through the Br-dge website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Specialist Permanent / Full Time (35hrs/week) about IT Support Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Br-dge.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Br-dge. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Br-dge
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
