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- Tasks: Become an expert advisor and help customers with their home improvement projects.
- Company: Join a diverse team at B&Q, committed to inclusion and community.
- Benefits: Competitive salary, generous holiday, wellness support, and shopping discounts.
- Why this job: Make a real difference by providing exceptional customer service and learning new skills.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
- Other info: Flexible working hours with opportunities for personal growth and development.
The predicted salary is between 950 - 1167 £ per month.
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need:
- Happy to help, eager to learn and just a little bit obsessed with home improvement.
- Friendly and outgoing, with a buzz from helping others.
- Willing to expand skills by using new technology and learning new ways of working.
- Great at working in a team and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Customer Advisor in Wrexham employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Wrexham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q. Understand their values, especially around diversity and inclusion, and think about how you can contribute to that culture. This will show you're genuinely interested and not just another candidate.
✨Tip Number 2
Practice your customer service skills! Since the role is all about helping customers, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your interview to demonstrate your passion for great service.
✨Tip Number 3
Show your enthusiasm for home improvement! Whether it's a DIY project you've tackled or a product you love, let your passion shine through. This will help you connect with the team and show that you're a perfect fit for the Customer Advisor role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Advisor in Wrexham
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let your enthusiasm for home improvement shine through! Share any personal projects or experiences that highlight your love for the field. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers with their home projects.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in customer service. Whether it’s a previous job or a volunteer role, we want to know how you've gone above and beyond to help others. Use specific examples to show us how you’ve made a difference in someone’s day!
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Write in a friendly tone and share what makes you unique. We’re looking for team players who are eager to learn and grow with us!
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible. Plus, it shows you’re tech-savvy and ready to embrace new ways of working!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, make sure you brush up on home improvement basics. Familiarise yourself with common products and services offered by the company. This will not only show your enthusiasm but also help you answer questions confidently.
✨Show Your People Skills
As a Customer Advisor, your ability to connect with customers is key. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone – these stories will resonate well.
✨Be Ready to Learn
The job mentions training in paint-mixing and timber cutting, so express your eagerness to learn new skills. Share any experiences where you quickly adapted to new technologies or processes, as this will highlight your flexibility and willingness to grow.
✨Embrace Team Spirit
Teamwork is essential in this role, so be prepared to discuss how you work well with others. Think of examples where you collaborated effectively, especially in busy environments. This will demonstrate that you're a great fit for their team-oriented culture.
