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- Tasks: Become an expert advisor, helping customers with their home improvement projects.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Friendly, eager to learn, and passionate about home improvement.
- Other info: Flexible part-time hours with opportunities for personal growth and team collaboration.
The predicted salary is between 12 - 13 £ per hour.
Company: B&Q
Location: Worthing, England, United Kingdom
Contract: Permanent, Part‑time (5.75–15 hours per week)
Shifts: Monday–Friday evenings or Saturdays
Notional hourly rate: £12.98 per hour (includes £0.27 per hour store‑specific allowance)
Overview: We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What’s the job? Join our team, and you’ll become an expert advisor – an inspiration and guide. You’ll know every customer and their home improvement projects. Sales will be important, as will managing stock, setting up displays, and ensuring the store looks great. You’ll have the opportunity to be trained in paint‑mixing and cutting timber, but great customer service will be your main aim.
What We Need: Happy to help, eager to learn, and a little obsessed with home improvement – you’re friendly, outgoing and buzzed by helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me? As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to ensure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor in Worthing employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Worthing
✨Tip Number 1
Get to know B&Q and their values! Before your interview, spend some time browsing their website and social media. This will help you understand their culture and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you can demonstrate your ability to help customers with their home improvement projects. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Be ready to showcase your flexibility! Since the role involves working evenings and weekends, be prepared to discuss your availability and how you can fit into their rota. Showing you're adaptable can really set you apart.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to engage with the company directly. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Advisor in Worthing
Some tips for your application 🫡
Show Your Passion for Home Improvement: When writing your application, let us know why you're excited about home improvement! Share any personal projects or experiences that highlight your enthusiasm and how you can inspire our customers.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities we’re looking for. Highlight your customer service experience and teamwork abilities, as these are key to being a successful Customer Advisor at B&Q.
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Being friendly and outgoing is what we value, so show us how you connect with others.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of it during the hiring process!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, make sure you’re familiar with B&Q’s products and services. Brush up on home improvement basics and think about how you can help customers with their projects. This will show your enthusiasm and readiness to be an expert advisor.
✨Show Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to help someone. This is crucial for a role where great customer service is the main aim.
✨Be Ready to Learn
Since the job involves learning new skills like paint-mixing and timber cutting, express your eagerness to learn during the interview. Share any experiences where you’ve quickly picked up new skills or technologies, as this will highlight your adaptability.
✨Emphasise Teamwork and Flexibility
B&Q values teamwork and flexibility, so be prepared to discuss your experience working in teams and your willingness to work varied shifts. Mention any previous roles where you had to adapt to different schedules or collaborate closely with colleagues.
