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- Tasks: Help customers with home improvement projects and provide expert advice.
- Company: Join B&Q, a leading home improvement retailer with a focus on community.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness benefits.
- Why this job: Be part of a diverse team that values your unique contributions.
- Qualifications: Friendly, eager to learn, and passionate about helping others.
- Other info: Flexible hours with opportunities for personal growth and development.
The predicted salary is between 12 - 13 £ per hour.
Company: B&Q
Location: Worthing, England, United Kingdom
Contract: Permanent, Part‑time (5.75–15 hours per week)
Shifts: Monday–Friday evenings or Saturdays
Notional hourly rate: £12.98 per hour (includes £0.27 per hour store‑specific allowance)
Overview: We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.
What’s the job? Join our team, and you’ll become an expert advisor – an inspiration and guide. You’ll know every customer and their home improvement projects. Sales will be important, as will managing stock, setting up displays, and ensuring the store looks great. You’ll have the opportunity to be trained in paint‑mixing and cutting timber, but great customer service will be your main aim.
What We Need: Happy to help, eager to learn, and a little obsessed with home improvement – you’re friendly, outgoing and buzzed by helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me? As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to ensure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor in Worthing employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Worthing
✨Tip Number 1
Get to know B&Q and their values! Before your interview, spend some time browsing their website and social media. This will help you understand their culture and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Being able to share these stories will demonstrate your passion for helping others, which is key for a Customer Advisor role.
✨Tip Number 3
Be ready to showcase your teamwork abilities! B&Q values collaboration, so prepare to discuss how you've worked effectively with others in previous jobs. Highlighting your flexibility and willingness to learn will also make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the B&Q family. Good luck!
We think you need these skills to ace Customer Advisor in Worthing
Some tips for your application 🫡
Show Your Passion for Home Improvement: When writing your application, let us see your enthusiasm for home improvement! Share any personal projects or experiences that highlight your love for creating a better living space. This will help us understand why you’d be a great fit for the Customer Advisor role.
Tailor Your Application: Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'customer service' and 'teamwork', to show us you’re the perfect match for our team at B&Q. It’s all about making that connection!
Be Yourself: We want to get to know the real you! Don’t be afraid to let your personality shine through in your written application. Whether you’re friendly, outgoing, or a bit quirky, showing your true self can make a big difference in standing out to us.
Apply Through Our Website: To make things easier for both of us, apply directly through our website. It’s straightforward and ensures your application lands in the right place. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, make sure you’re familiar with B&Q’s products and services. Brush up on home improvement basics and think about how you can help customers with their projects. This will show your enthusiasm and readiness to be a Customer Advisor.
✨Show Your People Skills
As a Customer Advisor, great customer service is key. Prepare examples of times when you’ve helped someone or resolved an issue. Highlight your friendly and outgoing nature, as this is what they’re looking for in a team member.
✨Flexibility is Key
Since the role involves working evenings and weekends, be ready to discuss your availability. Show that you’re flexible and willing to adapt to the rota. This will demonstrate your commitment to being part of the team.
✨Embrace Learning Opportunities
B&Q values those who are eager to learn. Mention any past experiences where you’ve picked up new skills or technologies. Express your excitement about training in areas like paint-mixing and timber cutting, as this shows your willingness to grow within the role.
