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- Tasks: Lead shifts, ensure safety, and create a great shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community.
- Benefits: Competitive salary, generous holiday, pension scheme, and wellness benefits.
- Why this job: Be a key player in a dynamic team that values diversity and customer satisfaction.
- Qualifications: Passion for customer service, teamwork, and a keen eye for safety.
- Other info: Flexible hours with opportunities for personal growth and development.
The predicted salary is between 22709 - 30895 £ per year.
B&Q is looking for a Shift Lead to join our team.
Overview: Full time, Part time or Job Share. Permanent Contract – 18.5 to 36.75 hours per week. Full-time equivalent £27,709.50 per annum + Pension + 6.6 weeks holiday.
About B&Q: Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Role: Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’ll oversee your shift to cultivate a great experience for both colleagues and customers daily. In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What We Need: Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for me? As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. In addition to a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
To support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in Worksop employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Worksop
✨Tip Number 1
Get to know B&Q's values and culture before your interview. We want to see that you’re not just a fit for the role, but also for our team. Research what makes us tick and be ready to share how you can contribute to our mission of creating homes customers love.
✨Tip Number 2
Practice your customer service skills! As a Shift Lead, you'll be the first point of contact for both customers and colleagues. Think of examples from your past experiences where you’ve gone above and beyond to help someone, and be ready to share those stories.
✨Tip Number 3
Show off your leadership skills during the interview. We’re looking for someone who can motivate and energise a team. Be prepared to discuss how you’ve successfully led a team in the past and how you plan to bring that energy to B&Q.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at B&Q. Let’s get you on board!
We think you need these skills to ace Shift Lead in Worksop
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can bring energy and enthusiasm to the role of Shift Lead at B&Q.
Highlight Your Team Spirit: Make sure to mention your experience working in teams. We love candidates who enjoy interacting with colleagues and can motivate those around them, so share some examples!
Safety First!: Since safety is a big part of the Shift Lead role, don’t forget to include any relevant experience you have in maintaining a safe environment. We’re looking for detail-oriented individuals who can spot compliance opportunities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at B&Q!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, take some time to research B&Q. Understand their values, mission, and what they stand for. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing operations and leading a team. Prepare examples from your past experiences where you've successfully led a team or managed a situation. Highlight your ability to motivate others and ensure a safe working environment.
✨Demonstrate Customer Passion
B&Q is all about customer satisfaction. Be ready to discuss how you've gone above and beyond for customers in previous roles. Share specific stories that illustrate your commitment to providing excellent service and making every customer count.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of insightful questions to ask your interviewer about the role, team dynamics, or company culture. This shows you're engaged and serious about the position, plus it helps you determine if B&Q is the right fit for you.
