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- Tasks: Lead teams to drive sales and create exceptional customer experiences.
- Company: Join B&Q, a leader in home improvement with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, bonus, generous holiday, and great pension scheme.
- Other info: Diverse and inclusive workplace with opportunities for career development.
- Why this job: Inspire a culture of service excellence and make a real impact on customers' lives.
- Qualifications: Customer-focused, passionate about sales, and skilled in team leadership.
The predicted salary is between 40000 - 40000 ÂŁ per year.
Contract: 6 Month Fixed Term – 36.75 hours per week
Salary: Up to ÂŁ40,000 per annum + Bonus + Pension + 6.6 weeks holiday
B&Q Worksop. Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love.
Responsibilities- Lead the front‑end, showroom, and TradePoint teams to drive sales through exceptional service.
- Create a sales culture and deliver outstanding customer experiences.
- Shape the customer experience and drive service excellence through a newly‑formed team of Shift Leads.
- Inspire the “Make Every Customer Count” agenda as a daily habit with the wider store team.
- Oversee safety, security, and compliance routines across the store through your shift‑lead team.
- Customer‑focused and attentive to customer feedback.
- Passion for sales and winning.
- Well‑planned, organized, able to prioritize and think on your feet.
- Coaching mindset – first thought is to lead and coach, not jump in.
- Confident to provide constructive feedback to all audiences.
- Comfortable managing a diverse large team and supporting career development.
- Award‑winning pension scheme
- Company Bonus Scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and more
We are committed to fostering diversity and inclusion in our workplace. For recruitment adjustments, contact recruitment@b-and-q.co.uk.
Sales & Service Team Manager in Worksop employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Team Manager in Worksop
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Sales & Service Team Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to sales and customer service. Think about how you can showcase your coaching mindset and ability to inspire a team. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your passion for sales! During interviews, share specific examples of how you've driven sales through exceptional service in previous roles. This will help you stand out as someone who truly embodies the 'Make Every Customer Count' agenda.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at B&Q and contributing to our mission of creating amazing customer experiences.
We think you need these skills to ace Sales & Service Team Manager in Worksop
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sales & Service Team Manager role. Highlight your customer-focused approach and any leadership experience you have, as we love to see how you can inspire a team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about sales and service, and how you plan to create exceptional customer experiences. Be genuine and let your personality come through!
Showcase Your Coaching Skills: Since this role involves leading and coaching a diverse team, make sure to mention any relevant experiences where you've successfully guided others. We want to see how you can inspire and develop your team members!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at B&q
✨Know Your Customer Service Stuff
Make sure you brush up on customer service principles and how they apply to sales. Be ready to share examples of how you've created exceptional customer experiences in the past. This will show that you understand the importance of putting customers first.
✨Show Off Your Leadership Skills
Since this role involves leading a team, think about your leadership style and be prepared to discuss it. Share specific instances where you've successfully coached or developed team members. Highlighting your ability to inspire and motivate others will set you apart.
✨Demonstrate Your Sales Passion
Express your enthusiasm for sales during the interview. Talk about what drives you to succeed in a sales environment and how you plan to instil that passion in your team. Companies love candidates who are genuinely excited about driving sales and achieving targets.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, especially around team dynamics and customer interactions. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to think on your feet. This will help you convey your readiness for the role.