At a Glance
- Tasks: Help customers with their home improvement projects and provide excellent service at the checkouts.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Other info: Flexible shifts available, with opportunities for personal growth in a supportive environment.
- Why this job: Be part of a team that inspires customers to create homes they love while developing your skills.
- Qualifications: Friendly, eager to learn, and passionate about helping others with home improvements.
The predicted salary is between 12 - 16 £ per hour.
Part Time – 12‑20 hours per week
3 Month Fixed Term Contract
Shifts available Monday – Sunday, 7.00 am – 8.00 pm
Notional hourly rate £12.71 per hour
B&Q Weston Super Mare
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Checkouts Customer Advisor and you’ll be a big part of this.
Job Description
Join our team, and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like click & collect, setting up displays, and making sure your store looks great. You’ll have the opportunity to be trained in various areas, but on the tills truly great customer service will be your main aim.
What We Need
- Happy to help, eager to learn and just a little bit obsessed with home improvement.
- Friendly and outgoing, with a buzz from helping others.
- Willing to expand skills by using new technology and learning new ways of working.
- Great at working in a team and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
Benefits
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
Contact
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - Checkouts in Weston-super-Mare employer: B&q
At B&Q Weston Super Mare, we pride ourselves on being an excellent employer that values diversity, inclusion, and employee wellbeing. As a Checkouts Customer Advisor, you'll enjoy a supportive work culture with opportunities for personal growth, competitive pay, and a comprehensive benefits package including generous holiday allowances and wellness initiatives. Join us to make a meaningful impact in the lives of our customers while developing your skills in a dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Checkouts in Weston-super-Mare
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching B&Q. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! As a Checkouts Customer Advisor, you'll be interacting with customers all day. Think about past experiences where you've helped someone or solved a problem, and be ready to share those stories during your interview.
✨Tip Number 3
Be flexible and show your enthusiasm! B&Q is looking for team players who are eager to learn and adapt. Make sure to express your willingness to work various shifts and your excitement about home improvement projects.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the B&Q team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Advisor - Checkouts in Weston-super-Mare
Some tips for your application 🫡
Show Your Passion for Home Improvement:When you're writing your application, let your love for home improvement shine through! Share any personal projects or experiences that highlight your enthusiasm and how you can inspire customers.
Tailor Your Application:Make sure to customise your application to fit the Customer Advisor role. Highlight relevant skills and experiences that align with the job description, like teamwork and customer service. We want to see how you can contribute to our team!
Be Friendly and Approachable:Your written application should reflect your friendly personality. Use a warm tone and be genuine in your responses. Remember, we’re looking for someone who can connect with customers and make them feel welcome!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with B&Q. We can’t wait to hear from you!
How to prepare for a job interview at B&q
✨Know the Company
Before your interview, take some time to research B&Q and their values. Understand their commitment to home improvement and customer service. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Show Your Customer Service Skills
As a Checkouts Customer Advisor, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think about how you can demonstrate your friendly and outgoing nature during the interview.
✨Be Ready for Role-Play Scenarios
You might be asked to role-play a customer interaction during the interview. Practice common scenarios, like handling a complaint or assisting a customer with a product query. This will help you feel more confident and showcase your ability to provide great service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, team dynamics, or how B&Q supports diversity and inclusion. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.
