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For Companies At a Glance
- Tasks: Lead shifts, ensure smooth operations, and create a fantastic experience for customers and colleagues.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and inclusivity.
- Benefits: Competitive salary, generous holiday, pension scheme, and employee discounts.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passionate about customer service, safety-conscious, and a team player.
- Other info: Diverse and inclusive workplace with wellness benefits and career growth opportunities.
The predicted salary is between 28740 - 28740 £ per year.
Full-time equivalent £28,740.50 per annum (Inclusive of £1034 per annum, store specific location allowance) + Pension + 6.6 Weeks Holiday
B&Q West Thurrock
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Overview
6am start for Openings, or 10pm if on close shifts.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
Qualifications
What We Need
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Shift Lead in West Thurrock employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in West Thurrock
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing B&Q's website and social media. This will help you understand their values and how you can fit in as a Shift Lead.
✨Tip Number 2
Practice your customer interaction skills! As a Shift Lead, you'll be the first point of contact for customers. Role-play common scenarios with a friend to boost your confidence and show off your passion for customer service.
✨Tip Number 3
Show your leadership skills! Think of examples from your past experiences where you've motivated a team or made decisions under pressure. Be ready to share these stories during your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the B&Q team and ready to make every customer count!
We think you need these skills to ace Shift Lead in West Thurrock
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how much you care about creating a great experience for customers and colleagues alike!
Be Specific: Use specific examples from your past experiences that demonstrate your ability to lead a team and ensure safety in the workplace. This helps us understand how you can contribute to our store's success.
Tailor Your Application: Make sure to tailor your application to the Shift Lead role. Highlight your skills and experiences that align with the job description, so we can see why you're the perfect fit for our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, ensuring you don’t miss out on this opportunity!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how you can contribute to making every customer count. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing operations and managing a team. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Highlight your ability to motivate others and ensure a safe working environment.
✨Demonstrate Your Customer Focus
B&Q values passionate individuals who prioritise customer satisfaction. Think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you would handle various customer scenarios and ensure a positive shopping experience.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to inquire about team dynamics, training opportunities, or how B&Q measures success in customer service. It’s a great way to engage with your interviewers and leave a lasting impression.
