Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with trade members, recommend products, and drive sales at the TradePoint counter.
- Company: Join B&Q, a leading retailer with a commitment to diversity and inclusion.
- Benefits: Enjoy competitive pay, generous holidays, shopping discounts, and an award-winning pension scheme.
- Other info: Flexible shifts available, perfect for students looking to gain experience.
- Why this job: Be the heartbeat of TradePoint, building relationships and making a real impact in the trade community.
- Qualifications: Great communication skills and a passion for customer service are essential.
The predicted salary is between 27000 - 28000 £ per year.
Location: B&Q Coventry Brandon Road Store
Shift Pattern & Hours: Shifts available Monday – Sunday, 6.00am – 10.00pm. 30 hours per week (part time).
Contract: 3 month fixed‐term contract.
Compensation: UK notional hourly rate £13.10 per hour.
Overview: As a TradePoint Customer Adviser you'll be the heartbeat of the TradePoint counter, engaging trade members to offer tailored products and services, building lasting relationships, and driving sales for our trade members.
Responsibilities:
- Deal with all kinds of trade members daily at the TradePoint counter.
- Takes ownership of trade members and learns about their businesses.
- Recommend appropriate products and services and provide expert advice.
- Promote trade loyalty scheme and sign‐ups.
- Present promotions, specials, and product information.
- Support the team to meet store targets and maintain a welcoming environment.
- Adapt approach to different situations and customer needs.
- Work flexible rota including weekends, evenings, and bank holidays.
Qualifications:
- Excellent communicator and team worker.
- Ability to build and nurture customer relationships.
- Good eye for new business opportunities.
- Willingness to learn and develop through training.
- Flexible to work a rota that includes weekends, evenings, and bank holidays.
- Prior retail or trade experience is desirable.
Benefits:
- Competitive salary.
- 6.6 weeks holiday.
- Award‐winning pension scheme.
- ShareSave options.
- Payroll giving.
- Employee Assistance Programme.
- Shopping discounts.
- Colleague wellbeing benefits.
- Generous breaks to stay refreshed and perform at best.
Diversity & Inclusion: We are committed to making B&Q more diverse and representative, where everyone can feel they belong and have equal opportunities.
Customer Advisor - TradePoint in West Bromwich employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - TradePoint in West Bromwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and TradePoint. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and how it relates to the role.
✨Tip Number 3
Show your personality! Don’t just focus on your skills; let your passion for customer service shine through. Share stories that highlight your ability to build relationships and adapt to different situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Advisor - TradePoint in West Bromwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Advisor role. We want to see how you can engage trade members and build those lasting relationships!
Show Off Your Communication Skills: As a Customer Advisor, being an excellent communicator is key. Use your application to demonstrate your ability to connect with people and provide expert advice. We love seeing examples of how you've done this in the past!
Highlight Your Flexibility: Since the role requires working various shifts, be sure to mention your flexibility in your application. Let us know how you can adapt to different situations and customer needs, especially during weekends and evenings.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at B&q
✨Know Your Trade
Familiarise yourself with the products and services offered at TradePoint. Understand the needs of trade members and be ready to discuss how you can help them. This shows your genuine interest in the role and helps you stand out.
✨Showcase Your Communication Skills
As a Customer Advisor, you'll need to engage with various trade members. Practice clear and confident communication. Think about examples from your past experiences where you've successfully built relationships or resolved issues.
✨Demonstrate Flexibility
Since the role requires working weekends and evenings, be prepared to discuss your availability. Highlight any previous experience where you adapted to changing schedules or worked in a fast-paced environment.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.