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- Tasks: Lead shifts, ensure safety, and create a great shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Competitive salary, 6.6 weeks holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Be the heartbeat of the store and make a real impact on customer satisfaction.
- Qualifications: Passion for customer service, teamwork, and a keen eye for safety.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
The predicted salary is between 17500 - 35000 £ per year.
Full time, Part time or Job Share
Permanent Contract - 36.75 Hours per week
Full-time equivalent £29,257.41 per annum (Inclusive of £0.81 per hour, store specific location allowance) + Pension + 6.6 Weeks Holiday
B&Q Welwyn
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
What’s the job?
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What We Need
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in Welwyn Garden City employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Welwyn Garden City
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! As a Shift Lead, you'll be the first point of contact for customers. Role-play common scenarios with a friend to boost your confidence and demonstrate your passion for helping others during the interview.
✨Tip Number 3
Show off your leadership style! Think about examples from your past experiences where you've motivated a team or handled a tough situation. Be ready to share these stories to highlight how you can bring energy and autonomy to the role.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your interest in the role and helps you understand if B&Q is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Lead in Welwyn Garden City
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see how passionate you are about creating a great experience for both customers and colleagues!
Highlight Your Team Spirit: As a Shift Lead, teamwork is key! Make sure to mention any experiences where you've successfully worked with others to achieve a common goal. We love seeing that collaborative spirit!
Be Safety Conscious: Since safety is a top priority, don’t forget to include any relevant experiences or training that demonstrate your commitment to maintaining a safe environment. It’s a big part of what we do!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our team at B&Q!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service ethos and how you can contribute to creating a safe and enjoyable shopping environment.
✨Show Your Passion for Customers
During the interview, express your enthusiasm for customer service. Share specific examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with B&Q's mission to make every customer count.
✨Demonstrate Team Leadership Skills
Be prepared to discuss your experience in leading teams. Highlight instances where you've motivated colleagues or improved team dynamics, as this is crucial for a Shift Lead who needs to oversee operations smoothly.
✨Safety First Mindset
Since safety is a key aspect of the role, come ready to talk about how you've ensured compliance and safety in past positions. This will show that you take the responsibility seriously and are proactive in maintaining a safe environment.
