At a Glance
- Tasks: Lead and inspire your team while ensuring excellent customer service.
- Company: Join B&Q, a friendly and inclusive workplace dedicated to helping customers create their dream homes.
- Benefits: Enjoy 20% discount, competitive salary, life assurance, and a fantastic pension scheme.
- Other info: Flexible learning options available to help you grow your career.
- Why this job: Make a real impact in a supportive environment with opportunities for growth and development.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 25000 - 30000 £ per year.
This is a keyholder position, with shifts ranging from an earliest start time of 5am to a latest finish time of 10pm. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
We want to ensure that all employees, future employees and applicants to all Kingfisher companies are treated equally regardless of age, gender, marital or civil partnership status, colour, ethnic or national origin, culture, religious belief, philosophical belief, political opinion, disability, gender identity, gender expression or sexual orientation.
If you require any additional support or adjustments to help you make an application, please contact us at recruitment@b-and-q.co.uk.
Rewards:
- Discount card: Get 20% discount on your purchases at B&Q in-store and online, after you've been with us for 1 month.
- Share plans: Share in the success you help create, from just £5 per month.
- Life assurance: Ensures those close to you have some protection.
- Employee assistance programme: Free and confidential support and counselling.
- Salary/Bonus: Competitive salaries for all roles.
- Pension: Access to the award-winning Kingfisher Pension Scheme.
- Medical benefits: Available depending on your role.
- Leave: Enjoy 6.6 weeks' leave, plus additional leave and cash rewards for long service anniversaries.
- Discounts: Fantastic discounts on products and services for being a B&Q colleague.
- Eye care: We pay for your eye test every two years.
- Cycling to work scheme: Helps colleagues save money on bikes and safety equipment.
- Long service: Extra annual leave and cash payment for every 10 years up to 40 years’ service.
Training & Development:
When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity.
- Flexible learning with LEO: Access training and content anywhere, anytime.
- Developing in role: Continuous learning opportunities and experiences.
- Building expertise and know-how: We teach you how to create beautiful kitchens and learn about our garden ranges.
- Accelerated Development Talent Programmes: Designed to help you practice skills and gain valuable experiences.
- Induction: Designed to give new colleagues insight into our business and culture.
Our Shift Leads work together with our Department Managers to develop, inspire and motivate their teams. They support the day-to-day activities of their department and strive to create teams who take care of each other and the customers they help every day.
We’ll carry out a face-to-face or online interview (and we may request a 2nd interview if the role you're applying for is more complex). We’ll contact you with feedback, and maybe even a job offer.
Shift Lead in Wellingborough employer: B&q
B&Q Stirling is an excellent employer that prioritises both customer satisfaction and employee well-being. With competitive pay, an award-winning pension scheme, and generous holiday allowances, we foster a supportive work culture that encourages growth and teamwork. Join us in creating a positive shopping experience while developing your skills in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Shift Lead in Wellingborough
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like B&q, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like B&q!
We think you need these skills to ace Shift Lead in Wellingborough
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at B&q, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at B&q and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show B&q that you’re ready to jump in and contribute right away!
How to prepare for a job interview at B&q
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
