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For Companies At a Glance
- Tasks: Engage with trade members, listen to their needs, and recommend products.
- Company: Join B&Q, a leader in home improvement with a focus on community.
- Benefits: Competitive pay, generous holidays, wellness support, and shopping discounts.
- Why this job: Make a real difference by helping trade members improve their businesses.
- Qualifications: Great communication skills and a passion for customer service.
- Other info: Flexible shifts available, with opportunities for training and development.
The predicted salary is between 11 - 14 £ per hour.
Shifts available Monday - Sunday, 7.00am - 10.00pm UK
Notional hourly rate £12.71 per hour
Part Time – 14 or 22 hours per week
Permanent Contract
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
Overview
The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
Responsibilities
- Engage with trade members, listen to their needs, and sell suitable products and services.
- Build relationships through conversations, recommend solutions, and promote trade loyalty schemes.
- Participate in training and continuous development.
- Support team by flexible scheduling including weekends, evenings, and bank holidays.
Qualifications
- A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
- Adjust approach in different situations, build relationships, and spot new business opportunities.
- Passionate about helping trade members get value through promotions and loyalty schemes.
- Willingness to develop skills through training and support teammates.
Benefits
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits: competitive salary, award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, Employee Assistance Programme, shopping discounts, colleague wellbeing benefits, and generous breaks to keep you refreshed and performing at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - TradePoint in Wellingborough employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - TradePoint in Wellingborough
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching B&Q and TradePoint. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with trade members effectively. Try role-playing with a friend or family member to get comfortable with discussing products and services. The more you practice, the more confident you'll feel during the real deal!
✨Tip Number 3
Show your passion for helping others! During your interview, share examples of how you've gone above and beyond to assist customers in the past. This will demonstrate your commitment to providing excellent service and building relationships, which is key for this role.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly on our site, you’ll be in the best position to showcase your skills and enthusiasm for the Customer Advisor role at TradePoint.
We think you need these skills to ace Customer Advisor - TradePoint in Wellingborough
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping trade members shine through. We want to see how you can connect with customers and make their experience memorable!
Tailor Your Application: Make sure to customise your application to highlight your communication skills and ability to build relationships. We love seeing how you can adapt your approach to different situations!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences stand out without any fluff!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with TradePoint.
How to prepare for a job interview at B&q
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by TradePoint. Being able to discuss specific items and how they can benefit trade members will show your enthusiasm and knowledge, making you stand out.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but engaging with them. Reflect on what the interviewer says and respond thoughtfully, showing that you understand the importance of listening to customers' needs.
✨Showcase Your Communication Skills
As a Customer Advisor, communication is key. Prepare examples from your past experiences where you've successfully engaged with customers or colleagues. Highlight how you adjusted your approach based on different situations to build relationships and solve problems.
✨Emphasise Teamwork and Flexibility
TradePoint values teamwork and flexibility, so be ready to discuss how you work well in a team and adapt to changing schedules. Share instances where you've supported teammates or taken on extra shifts, showcasing your commitment to the team's success.