At a Glance
- Tasks: Engage with customers, provide expert advice, and sell home improvement products.
- Company: Join B&Q, a leading home improvement retailer with a supportive culture.
- Benefits: Enjoy a 20% discount, competitive salary, and comprehensive health benefits.
- Other info: Flexible learning opportunities and excellent career growth await you.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Customer service experience and a passion for home improvement are key.
The predicted salary is between 27300 - 27300 £ per year.
Pay UK Notional hourly rate £13.10 per hour (Inclusive of an £1.34 per hour, store specific location allowance).
Location: B&Q Watford.
Role Overview: We believe anyone can improve their home to make life better. Every day we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening and selling the right products and services.
Responsibilities:
- Engage with TradePoint members, listen to their needs and advise on the most suitable products and services.
- Sell the right products and services to trade customers.
- Ensure compliance with store policies, maintain a safe working environment and meet statutory obligations.
- Support and empower team members to deliver effective stock management routines.
Qualifications: Previous retail or customer‑service experience is desirable. A customer‑centric mindset, strong communication skills, a willingness to learn, and a passion for home improvement are essential.
Benefits:
- Discount Card – 20% discount on B&Q purchases in‑store and online after one month of employment.
- Share Plan – From £5 per month you can build a savings pot or become a Kingfisher shareholder.
- Life Assurance – Protection for those close to you in case of unexpected events.
- Employee Assistance Programme – Free and confidential support and counselling.
- Competitive salary – benchmarked against market rates.
- Pension – Access to the award‑winning Kingfisher Pension Scheme with company contributions.
- Medical – Role‑specific medical benefits for you and your family.
- Leave – 6.6 weeks annual leave plus additional leave and cash rewards for long service.
- Eye Care – Free eye test every two years; £50/€70 towards single‑focal lenses and frames.
- Cycling to Work Scheme – Salary sacrifice scheme to fund bikes and safety equipment.
- Long‑Service Bonuses – Extra annual leave and cash payment for every 10 years of service up to 40 years.
- Health & Fitness – Up to 25% discount on gym memberships at network of 3,300 health clubs.
Training & Development: When you join B&Q, we enable you to grow through our learning system, LEO. We support you with flexible learning, role‑based programmes such as First Line Manager and Leadership Development, and accelerated talent programmes. Induction: A new colleague will learn about our values, customers and ways of working. The first weeks combine online learning with practical tasks.
A Day in the Life: As a TradePoint Customer Advisor, you will comply with legal and safety standards, support the team with stock routines, and provide excellent advice and product recommendations to trade customers.
TradePoint Customer Advisor: Home Improvement Expert in Watford employer: B&q
At B&Q Watford, we pride ourselves on being an exceptional employer that values our employees' growth and well-being. With a strong focus on customer service, we offer comprehensive benefits including a generous discount card, life assurance, and a robust pension scheme, alongside opportunities for professional development through our innovative learning system, LEO. Join us to be part of a supportive team that empowers you to make a real difference in the lives of our TradePoint members while enjoying a fulfilling work environment.
StudySmarter Expert Advice🤫
We think this is how you could land TradePoint Customer Advisor: Home Improvement Expert in Watford
✨Tip Number 1
Get to know the products inside out! As a TradePoint Customer Advisor, you'll need to be the go-to expert for home improvement. Spend some time familiarising yourself with the range of products and services we offer so you can confidently advise customers.
✨Tip Number 2
Practice your listening skills! Engaging with TradePoint members means understanding their needs first. Try role-playing with friends or family to hone your ability to listen and respond effectively to customer queries.
✨Tip Number 3
Show off your passion for home improvement! When you apply through our website, make sure to highlight any personal projects or experiences that showcase your enthusiasm. It’ll help you stand out as a candidate who truly cares about helping customers.
✨Tip Number 4
Network with current employees! If you know anyone working at B&Q, reach out for a chat. They can provide insider tips on what it’s like to work here and might even give you a heads-up on the application process. Plus, it shows initiative!
We think you need these skills to ace TradePoint Customer Advisor: Home Improvement Expert in Watford
Some tips for your application 🫡
Show Your Passion for Home Improvement:When writing your application, let your love for home improvement shine through! Share any personal projects or experiences that highlight your enthusiasm and knowledge in this area. We want to see how you can inspire our TradePoint members.
Tailor Your Experience:Make sure to customise your application to reflect your previous retail or customer service experience. Highlight specific examples where you've engaged with customers and provided solutions. This will show us you're the right fit for the role!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and qualifications at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&q
✨Know Your Products
Familiarise yourself with the home improvement products and services that TradePoint offers. Being able to discuss specific items and their benefits will show your passion for the role and help you connect with customers during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you successfully engaged with customers. Highlight how you listened to their needs and provided tailored solutions, as this is crucial for a TradePoint Customer Advisor.
✨Demonstrate Team Spirit
Since supporting and empowering team members is part of the role, think of instances where you collaborated effectively in a team. Share how you contributed to a positive work environment and helped others succeed.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
