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- Tasks: Engage with TradePoint members, recommend products, and deliver excellent customer service.
- Company: Join B&Q, a leading home improvement retailer committed to diversity and inclusion.
- Benefits: Competitive pay, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive team.
- Qualifications: Great communication skills and a passion for helping others.
- Other info: Flexible shifts available, including weekends and evenings, with opportunities for career growth.
The predicted salary is between 12 - 13 £ per hour.
Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
Overview:
- 20 hours per week
- 3 Month Fixed Term Contract
- Shifts available Monday - Sunday, 7.00am - 10.00pm
- UK Notional hourly rate £12.71 per hour
- B&Q Washington, Tyne & Wear
What’s the job?
The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
What We Need:
- A great communicator and team worker with the ability to get on with all kinds of colleagues and customers.
- You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for new business opportunities.
- You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme.
- You’ll be happy to continuously develop your skills through training and by learning from others.
- You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Retail
Customer Advisor - TradePoint in Washington employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - TradePoint in Washington
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching B&Q and their TradePoint services. This will help you understand their values and how you can contribute to making customers' lives better.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with trade members effectively. Try role-playing with a friend or family member to get comfortable with different scenarios you might face.
✨Tip Number 3
Show your flexibility! Since the role requires working various shifts, be ready to discuss your availability during the interview. Highlight your willingness to adapt and work as part of a team.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the B&Q careers page. It’s the best way to ensure your application gets noticed and shows your enthusiasm for the role.
We think you need these skills to ace Customer Advisor - TradePoint in Washington
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about why you’re excited about the Customer Advisor role at TradePoint.
Tailor Your Application: Make sure to customise your application for the TradePoint position. Highlight your communication skills and any experience you have in retail or customer service. We love seeing how your background aligns with what we do!
Be Specific About Your Skills: Don’t just say you’re a great communicator; give us examples! Mention situations where you’ve successfully engaged with customers or resolved issues. This helps us understand how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at B&q
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by TradePoint. Being able to discuss specific items and how they can benefit customers will show your enthusiasm and readiness for the role.
✨Practice Your Communication Skills
As a Customer Advisor, communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable engaging in conversations, just like you would with trade members.
✨Show Your Team Spirit
B&Q values teamwork, so be prepared to share examples of how you've successfully worked in a team before. Highlight your flexibility and willingness to pitch in wherever needed, especially during busy periods or weekends.
✨Demonstrate Your Customer Focus
Think of instances where you've gone above and beyond for a customer. Be ready to discuss how you build relationships and identify opportunities to provide value, as this aligns perfectly with what B&Q is looking for in a TradePoint Customer Advisor.
