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For Companies At a Glance
- Tasks: Support customers with online orders and in-store collections, ensuring a smooth experience.
- Company: Join a leading home improvement retailer known for its inclusive culture.
- Benefits: Enjoy a competitive salary, flexible hours, and great employee perks.
- Why this job: Be part of a team that embraces technology and enhances customer journeys.
- Qualifications: Team players who thrive in dynamic environments and love helping others.
- Other info: Flexible shifts available, including weekends and bank holidays.
The predicted salary is between 30000 - 42000 £ per year.
A leading home improvement retailer seeks a Customer Advisor for its Collect Trial. You will support customers in their digital journey, manage stock transportation, and ensure a seamless experience for product collections and returns.
Ideal candidates should enjoy teamwork, thrive in a flexible working environment, and embrace new technologies. This includes shifts of up to 12 hours across weekends and bank holidays.
A competitive salary and a range of employee benefits are offered, fostering a diverse and inclusive workplace.
Customer Advisor – Online Orders & In-Store Support in Wallsend employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor – Online Orders & In-Store Support in Wallsend
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This way, when you chat with them, you can show you're genuinely interested and ready to jump into the role.
✨Tip Number 2
Practice your customer service skills! Think about how you'd handle different scenarios, especially around online orders and in-store support. Role-playing with a friend can help you feel more confident during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. They might share insights about the hiring process or even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Advisor – Online Orders & In-Store Support in Wallsend
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you've helped customers in the past, especially in a digital setting. Share specific examples that demonstrate your ability to support customers effectively.
Emphasise Teamwork: Since we thrive on teamwork, let us know about your experiences working with others. Whether it’s in previous jobs or group projects, show us how you collaborate and contribute to a team environment.
Be Flexible and Adaptable: We’re looking for candidates who can embrace flexibility. Mention any experiences where you’ve had to adapt to changing situations or work schedules. This will show us that you’re ready for the dynamic nature of the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, do some homework on the home improvement retailer. Understand their values, products, and recent initiatives. This will not only impress the interviewer but also help you tailor your answers to show how you fit into their culture.
✨Showcase Your Customer Service Skills
As a Customer Advisor, you'll be dealing with customers daily. Prepare examples from your past experiences where you've successfully resolved issues or enhanced customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Embrace Technology
Since the role involves supporting customers in their digital journey, be ready to discuss your experience with online platforms and tools. Mention any relevant technologies you've used and how you can leverage them to improve the customer experience.
✨Flexibility is Key
With shifts of up to 12 hours, it's important to demonstrate your flexibility and willingness to adapt. Be prepared to discuss your availability and any previous experiences where you've successfully managed varying work schedules.
