Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with their online orders and ensure a smooth collection experience.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, bonus scheme, and generous holiday allowance.
- Why this job: Be part of a team that empowers customers to create their dream homes.
- Qualifications: Friendly, eager to learn, and great at teamwork or working independently.
- Other info: Flexible shifts available, with a commitment to diversity and employee wellbeing.
The predicted salary is between 26500 - 35000 £ per year.
Full time, Part time or Job Share – 36.75 hours per week
6 Month Fixed Term Contract
12 hour shifts available Monday - Sunday, 7am-7pm UK
Notional hourly rate £12.71 per hour
B&Q Collect - North Shields
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor in our B&Q Collect Trial and you’ll be a big part of this.
What’s the job?
- Making every customer count by supporting them with every step of their digital journey – with picking up an online order, returning a product that didn’t work out or getting help with their next order.
- Overseeing the transport of stock to and from the site.
- Providing a seamless customer journey for customers collecting and returning B&Q and Marketplace products.
- Working with colleagues across your buddy store and GXO to ensure customer orders and returns are fulfilled seamlessly.
- Using digital systems and devices to manage stock and process orders.
- Adhering to policies and procedures relevant to the role and role modelling our B&Q behaviours.
What We Need
- Happy to help, eager to learn and just a little bit obsessed with home improvement, you’ll be right at home with us.
- You’re friendly and outgoing, and you get a buzz from helping others.
- You’ll be happy to expand your skills by using new technology and learning new ways of working.
- This role includes working alone or with one other person so you’re great at working in a team but can also be relied on to work alone for most of the day.
- This role involves working up-to 12-hour shifts, so you’ll be flexible enough to work longer shifts on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- Company Bonus Scheme
- ShareSave options
- 6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - B&Q Collect in Wallsend employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - B&Q Collect in Wallsend
✨Tip Number 1
Get to know B&Q's values and culture before your interview. This way, you can show how your passion for home improvement aligns with their mission. Plus, it’ll help you stand out as someone who genuinely cares about the role!
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might help a customer with their digital journey. Being able to demonstrate your problem-solving abilities will really impress the hiring team.
✨Tip Number 3
Don’t forget to showcase your flexibility! Since the role involves working various shifts, be ready to discuss your availability and willingness to adapt. It shows you’re committed and ready to jump in whenever needed.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Advisor - B&Q Collect in Wallsend
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let your love for home improvement shine through! Share any personal experiences or projects that highlight your enthusiasm and how you can help customers create their dream homes.
Be Clear and Concise: Keep your application straightforward and to the point. Use simple language and avoid jargon. We want to see your personality, so don’t be afraid to let it show while keeping things professional!
Highlight Your Customer Service Skills: Since this role is all about making every customer count, make sure to emphasise your experience in customer service. Share examples of how you've helped others and resolved issues, as this will resonate with us at B&Q.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s super easy, and you’ll get all the info you need right there. Plus, it shows us you’re keen to join the team!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Advisor at B&Q Collect entails. Familiarise yourself with their digital journey and how you can support customers in picking up orders or returning products. This will show that you're genuinely interested and ready to contribute.
✨Show Your People Skills
As a Customer Advisor, you'll be interacting with customers regularly. Be prepared to share examples of how you've helped others in the past. Highlight your friendly and outgoing nature, and don’t forget to mention any experience you have working in teams or independently.
✨Flexibility is Key
Since the role involves 12-hour shifts and working weekends, be ready to discuss your availability. Show that you're flexible and willing to adapt to the needs of the business. This will demonstrate your commitment and reliability as a potential team member.
✨Embrace Technology
B&Q Collect uses digital systems for managing stock and processing orders. Brush up on any relevant tech skills you have and be ready to discuss how you’ve used technology in previous roles. Showing enthusiasm for learning new systems will set you apart from other candidates.