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- Tasks: Become a home improvement expert, helping customers with their projects and providing excellent service.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Make a real difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Friendly, eager to learn, and passionate about home improvement; teamwork skills are essential.
- Other info: Flexible shifts available, including weekends and evenings, with opportunities for personal growth.
The predicted salary is between 26500 - 38500 £ per year.
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Customer Advisor and you'll be a big part of this.
Join our team, and you'll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important, of course, as will things like managing stock, setting up displays, and making sure your store looks great. You'll have the opportunity to be trained in paint-mixing and cutting timber, but truly great customer service will be your main aim.
What we need: Happy to help, eager to learn and just a little bit obsessed with home improvement, you'll be right at home with us. You're friendly and outgoing, and you get a buzz from helping others. You'll be happy to expand your skills by using new technology and learning new ways of working. You're great at working in a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me? As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more. We also provide generous breaks to make sure you're refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Customer Advisor in Wallasey employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Wallasey
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing B&Q's website and social media. Understanding their values and recent projects will help you connect with the team and show you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've gone above and beyond for a customer. Being able to share these stories will demonstrate your passion for helping others, which is key for a Customer Advisor role.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. First impressions matter, and looking polished will help you feel more confident as you chat about your love for home improvement.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar and shows that you’re proactive—just what they want in a Customer Advisor!
We think you need these skills to ace Customer Advisor in Wallasey
Some tips for your application 🫡
Show Your Passion for Home Improvement: When you're writing your application, let your enthusiasm for home improvement shine through! Share any personal projects or experiences that highlight your love for helping others create their dream spaces.
Tailor Your Application: Make sure to customise your application to reflect the skills and qualities mentioned in the job description. We want to see how you fit into our team and how your experience aligns with what we’re looking for!
Be Friendly and Approachable: Since the role is all about customer service, use a friendly tone in your application. Show us that you’re outgoing and eager to help – it’ll make a great impression right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before the interview, brush up on home improvement basics and B&Q's offerings. Familiarise yourself with common customer queries and solutions. This will show your passion for the role and help you connect with the interviewers.
✨Show Your Personality
As a Customer Advisor, being friendly and outgoing is key. During the interview, let your personality shine through. Share anecdotes that highlight your customer service skills and how you enjoy helping others.
✨Demonstrate Team Spirit
B&Q values teamwork, so be ready to discuss your experiences working in a team. Talk about how you’ve collaborated with others to achieve goals or overcome challenges, and express your eagerness to contribute to a positive team environment.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. Inquire about training opportunities, team dynamics, or how B&Q supports diversity and inclusion. This shows your genuine interest in the company and the role.