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- Tasks: Lead a dynamic team to create exceptional customer experiences and drive service excellence.
- Company: Join B&Q, a company committed to diversity and inclusion.
- Benefits: Enjoy competitive salary, bonus schemes, wellness benefits, and generous holiday.
- Why this job: Make a real impact by shaping customer journeys and fostering brand loyalty.
- Qualifications: Strong leadership skills, emotional intelligence, and a passion for customer service.
- Other info: Be part of a diverse team with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
A great team needs a great leader and your role as a Service Team Manager is to create a truly inclusive high performing team to deliver an exceptional journey for every customer. It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to support future sales growth.
In this role you will:
- Lead a vital part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
- Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
- Oversee safety, security & compliance routines across the store through your shift lead team.
- Lead the checkout team & front-end service experience, ensuring fast, friendly, and reliable service.
What we need:
Our Service Team Managers are key to running our business through their teams by delivering an exceptional customer journey. In this role, you should be leading in a way that demonstrates the following qualities:
- Obsessed about our customers and listening to them.
- Objective and can slow down and really look at things with a clear view, reviewing safety compliance.
- You have strong emotional intelligence and thrive in influencing others.
- You love to problem solve and can take others with you.
- Confident to agitate when needed and deliver feedback to all audiences.
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- Company Bonus Scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Service Team Manager in Triangle employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Manager in Triangle
✨Tip Number 1
Get to know the company culture before your interview. Check out B&Q's values and mission, and think about how your own experiences align with their focus on customer service and inclusivity. This will help you connect better during the conversation.
✨Tip Number 2
Practice your storytelling skills! Prepare examples from your past that showcase your leadership, problem-solving, and emotional intelligence. We want to hear how you've inspired teams or improved customer experiences in real situations.
✨Tip Number 3
Don’t just sit back and wait for the interview; engage with the team on social media! Follow B&Q, comment on their posts, and show your enthusiasm for the role. It’s a great way to get noticed and demonstrate your passion for the brand.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining the B&Q family.
We think you need these skills to ace Service Team Manager in Triangle
Some tips for your application 🫡
Show Your Passion for Customers: Make sure to highlight your obsession with customer service in your application. We want to see how you’ve gone above and beyond to create memorable experiences for customers in the past.
Demonstrate Leadership Skills: As a Service Team Manager, you'll be leading a team, so don’t forget to showcase your leadership qualities. Share examples of how you've inspired others and driven a team towards success.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences shine through without any fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, make sure you research B&Q thoroughly. Understand their values, especially their commitment to customer service and inclusivity. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Service Team Manager, you'll need to demonstrate strong leadership qualities. Prepare examples from your past experiences where you've successfully led a team, inspired others, or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Emotional Intelligence
Highlight your emotional intelligence during the interview. Be ready to discuss how you've handled difficult situations or conflicts in the past. Show that you can listen actively and respond empathetically, which is crucial for influencing and motivating your team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer complaints. Think about potential challenges you might face as a Service Team Manager and how you would address them. Practising these scenarios will help you feel more confident during the interview.
