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- Tasks: Lead your shift, ensuring a safe and enjoyable environment for customers and colleagues.
- Company: Join B&Q, a company dedicated to diversity and inclusion.
- Benefits: Enjoy competitive pay, wellness benefits, and generous holiday allowance.
- Why this job: Be the heartbeat of the store and make a real impact every day.
- Qualifications: Passionate about customer service and teamwork, with a keen eye for safety.
- Other info: Great career growth opportunities in a supportive and dynamic team.
The predicted salary is between 30000 - 42000 £ per year.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What we need:
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Shift Lead in Thetford employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Thetford
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q’s values and mission. This will help you align your answers with what they care about, showing that you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your passion for customer service and teamwork, as these are key for a Shift Lead.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples where you've made a positive impact in previous roles. Whether it’s improving safety or boosting team morale, having these stories at the ready will make you stand out.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Shift Lead in Thetford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a great experience for both colleagues and customers.
Be Specific About Your Experience: Use specific examples from your past roles to demonstrate your leadership skills and safety consciousness. We love to see how you've made a difference in previous jobs, so don’t hold back!
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon, but feel free to let your personality come through – we’re looking for someone who can energise the team!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with the responsibilities and qualities they’re looking for, like ensuring safety and creating a great customer experience. This will help you tailor your answers to show you’re the perfect fit.
✨Show Your Passion for Customers
B&Q values candidates who are passionate about customer service. Think of examples from your past experiences where you went above and beyond for customers or helped create a positive environment for your team. Sharing these stories will demonstrate your commitment to making every customer count.
✨Highlight Your Teamwork Skills
As a Shift Lead, you’ll be working closely with colleagues. Be prepared to discuss how you’ve successfully collaborated in teams before. Share specific instances where you motivated others or resolved conflicts, as this will showcase your ability to lead and support your team effectively.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or how B&Q supports diversity and inclusion. This shows you’re genuinely interested in the role and helps you assess if it’s the right fit for you too.
