At a Glance
- Tasks: Help customers bring their home improvement dreams to life with creative designs and expert advice.
- Company: Join B&Q, a leading DIY and home improvement retailer with a vibrant culture.
- Benefits: Earn £14.10 per hour, enjoy bonuses, and access wellness benefits and discounts.
- Other info: Flexible shifts available, with ongoing training and career progression opportunities.
- Why this job: Gain hands-on experience while working towards a Level 3 Customer Service Specialist Apprenticeship.
- Qualifications: No formal qualifications needed; just bring your passion for customer service and teamwork.
The predicted salary is between 14.1 - 14.1 £ per hour.
Showroom Advisor Full Time – 30 hours per week Permanent Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
Competitive salary (£14.10 per hour / £26,945 FTE) with individual bonuses up to £250 per quarter for hitting targets, plus additional team incentives and a £3,000 award for the highest performing 3–5% of colleagues.
B&Q Telford is a British multinational DIY and home improvement retailing company.
Working Week – 30 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-8:00pm, exact shifts to be confirmed.
Wage – £14.10 per hour (£26,945 FTE).
Desired Personal Qualities:
- The ability to role model the B&Q Behaviours – Be Brave, Make a Difference & Win Together.
Overview of Vacancy:
Sales matter in this role, but your real focus will be the customer. You’ll ask questions and explore possibilities to recommend the right finance, products, and installation options. You’ll use software to produce inspirational designs that will bring customer projects to life. Coordinating multiple projects & supporting customers virtually and face to face, you’ll take our customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality. You’re great at using technology but more importantly you’ll have brilliant communication and relationship building skills as you’ll work closely with colleagues & installers to ensure we deliver the best service on every project. You’re motivated by targets and are confident in converting your designs into sales. You work well as part of a team and you’re a good problem-solver too, with a keen eye for design. And you’re flexible enough to work on a rota that includes weekends, evenings, and bank holidays.
Desired Skills:
- Communication skills
- Team Working
- Problem Solving
- Working with customers
- Attention to detail
Future Prospects:
Ongoing training and development. The expected duration of this apprenticeship is 13 months, however you will join B&Q on a permanent contract.
Benefits:
- UK Notional hourly rate £14.10 per hour
- Team bonus incentives
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
Apprenticeship:
As a Showroom Advisor, you will be working towards the Level 3 Customer Service Specialist Apprenticeship and additional sales masterclasses alongside your daily roles and responsibilities. Your apprenticeship will be delivered through:
- Virtual workshops with your industry specialist trainer every 4-6 weeks
- A mixture of on and off the job training, including workshops and webinars
- Feedback session to discuss progress
- Obtain Functional Skills in English and Maths (if you do not already hold these at GCSE level or equivalent)
Desired Qualifications:
- No qualifications required
Training to be provided:
- Customer Service Specialist Level 3
- Functional Skills Level 2 in Maths and English (if required)
What happens at the end:
The apprentice can move onto the next level.
Skills:
- Customer care skills
- Team working
- Organisation skills
Qualifications:
- GCSE Maths (grade 4) - desired
- GCSE English (grade 4) - desired
Key details:
- Wage: £12,480 to £19,827.60 a year
- Working week: 30 hours per week, on a shift pattern basis, Monday - Sunday 7:00am-8:00pm. Exact shifts to be confirmed.
- Hours: 30 hours per week
- Duration: 1 Year 1 Month
- Start date: 2026-12-14
- Closing date: 2026-11-30
- Apprenticeship standard: Customer service specialist (level 3)
- Training provider: SCL EDUCATION & TRAINING LIMITED
About the employer:
B&Q is a British multinational DIY and home improvement retailing company.
Showroom Advisor Apprentice in Telford employer: B&Q
B&Q Peckham is an excellent employer that prioritises a supportive work culture and employee development, offering a range of benefits such as Life Assurance, Employee Assistance, and generous leave. Working here means being part of a friendly team dedicated to creating positive shopping experiences for customers, while also enjoying unique perks like discounts and a cycle to work scheme in a vibrant community setting.
StudySmarter Expert Advice🤫
We think this is how you could land Showroom Advisor Apprentice in Telford
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like B&Q, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like B&Q!
We think you need these skills to ace Showroom Advisor Apprentice in Telford
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at B&Q, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at B&Q and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show B&Q that you’re ready to jump in and contribute right away!
How to prepare for a job interview at B&Q
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
