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- Tasks: Lead daily store operations and enhance customer experience in a vibrant retail environment.
- Company: A leading home improvement retailer in Telford with a focus on customer service.
- Benefits: Competitive salary, diverse benefits, and a supportive work environment.
- Why this job: Make a real impact on customer satisfaction while leading a motivated team.
- Qualifications: Passion for customer service and strong team leadership skills.
- Other info: Join a dynamic team dedicated to creating a safe and enjoyable shopping experience.
The predicted salary is between 28800 - 43200 £ per year.
A leading home improvement retailer in Telford is seeking a Shift Lead to oversee daily store operations and enhance the customer experience. The ideal candidate should be passionate about customer service, safety-conscious, and able to motivate team members.
This role offers a competitive salary, diverse benefits, and a supportive work environment, ensuring a vibrant shopping experience for customers and maintaining a safe workplace for colleagues.
Shift Lead - Customer Experience & Store Operations in Telford employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead - Customer Experience & Store Operations in Telford
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers. This will help you tailor your answers and show that you're genuinely interested in enhancing the customer experience.
✨Tip Number 2
Practice your leadership skills! As a Shift Lead, you'll need to motivate your team. Think of examples from your past where you've successfully led a group or improved a process. Be ready to share these stories during your interview.
✨Tip Number 3
Show your passion for customer service! Prepare to discuss what great customer service means to you and how you've gone above and beyond in previous roles. This will demonstrate that you’re the right fit for creating a vibrant shopping experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Shift Lead - Customer Experience & Store Operations in Telford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to enhance the customer experience in previous roles.
Highlight Your Leadership Skills: As a Shift Lead, you'll be motivating team members, so make sure to showcase your leadership abilities. Include instances where you've successfully led a team or managed a project, demonstrating your capability to inspire others.
Be Safety-Conscious: Since safety is a priority, mention any relevant experience you have in maintaining a safe work environment. This could include training staff on safety protocols or implementing measures to ensure customer and colleague safety.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better, so don’t hesitate!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, do some homework on the home improvement retailer. Understand their values, mission, and what sets them apart in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Passion
As a Shift Lead, your passion for customer service is crucial. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you can enhance the shopping experience and ensure customer satisfaction.
✨Demonstrate Leadership Skills
Since this role involves motivating team members, be ready to discuss your leadership style. Share specific instances where you successfully led a team, resolved conflicts, or improved team performance. This will illustrate your capability to manage store operations effectively.
✨Safety First Mindset
Given the emphasis on safety in the job description, be prepared to talk about your approach to maintaining a safe workplace. Discuss any relevant training or experiences that demonstrate your commitment to safety protocols and how you would implement them in the store.
