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For Companies At a Glance
- Tasks: Lead and motivate the checkouts team to deliver exceptional customer service.
- Company: B&Q helps customers create their dream homes with innovative ideas and tools.
- Benefits: Enjoy a competitive salary, generous holidays, wellness perks, and an award-winning pension scheme.
- Why this job: Join a diverse team where your ideas matter and you can make a real impact.
- Qualifications: Retail experience, problem-solving skills, and a positive attitude are essential.
- Other info: Flexible shifts available, including weekends and evenings.
The predicted salary is between 22746 - 29313 £ per year.
About the role
Full time - 36.75 hours per week
Permanent Contract
Shifts available Monday - Sunday, 7.00am - 10.00pm
£27,746 - £29,313* (Inclusive of an £1,547 per annum, store specific location allowance)
B&Q Roneo Corner
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Team Leader and you'll be a big part of this.
Key responsibilities
- Great stores rely on great teams. You’ll help us develop both.
- Motivating, developing and supporting every member of your checkouts team, you’ll provide them with everything they need to give our customers the very best.
- You’ll manage resources and lead by example when it comes to safety and customer service.
- You’ll get creative too - finding and taking opportunities to do things differently and make things better.
Required skills & experience
- With bags of retail experience and the ability to really get the best out of people, you’ll feel right at home with us.
- You’re a brilliant problem solver - comfortable making decisions quickly and putting them into action.
- Positive and curious, you’re full of ideas about how to improve the customer and colleague experience.
- You’ll be happy to expand your skills by using new technology and learning new ways of working.
- And you’re flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
Team Leader - Checkouts employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Checkouts
✨Tip Number 1
Familiarise yourself with B&Q's values and customer service philosophy. Understanding their commitment to improving customers' homes will help you align your answers during the interview with their mission.
✨Tip Number 2
Prepare examples from your past experience that showcase your leadership skills, particularly in motivating and developing a team. Highlight specific situations where you improved team performance or customer satisfaction.
✨Tip Number 3
Demonstrate your problem-solving abilities by thinking of scenarios where you had to make quick decisions. Be ready to discuss how you approached these challenges and what the outcomes were.
✨Tip Number 4
Show your enthusiasm for learning new technologies and methods. Mention any relevant training or courses you've taken that could benefit the role, as this aligns with their desire for flexibility and innovation.
We think you need these skills to ace Team Leader - Checkouts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience and leadership skills. Emphasise any previous roles where you motivated a team or improved customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and your commitment to enhancing the customer experience. Mention specific examples of how you've successfully led teams in the past.
Showcase Problem-Solving Skills: Prepare to discuss instances where you've effectively solved problems in a retail environment. Highlight your ability to make quick decisions and implement solutions.
Research B&Q's Values: Familiarise yourself with B&Q's commitment to diversity and inclusion. Reflect this understanding in your application by demonstrating how you align with their values and can contribute to a positive workplace culture.
How to prepare for a job interview at B&q
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to motivate and support your team. Prepare examples of how you've successfully led teams in the past, focusing on your approach to developing individuals and fostering a positive work environment.
✨Emphasise Problem-Solving Abilities
Highlight your experience as a brilliant problem solver. Be ready to discuss specific challenges you've faced in retail and how you made quick decisions to resolve them, showcasing your ability to think on your feet.
✨Demonstrate Customer Focus
B&Q values customer service highly, so be prepared to share instances where you've gone above and beyond for customers. Discuss how you can enhance the customer experience and what ideas you have for improving service at the checkouts.
✨Be Open to Learning New Technologies
Since the role requires adapting to new ways of working, express your willingness to learn and embrace technology. Share any relevant experiences where you've successfully adapted to new systems or processes in your previous roles.
