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- Tasks: Lead and motivate the checkouts team to deliver exceptional customer service.
- Company: B&Q is dedicated to helping customers create their dream homes with confidence.
- Benefits: Enjoy a competitive salary, flexible shifts, and opportunities for personal growth.
- Why this job: Join a supportive team culture where your ideas can make a real impact.
- Qualifications: Retail experience and strong leadership skills are essential for this role.
- Other info: Shifts available Monday to Sunday, with a minimum salary increase from April.
The predicted salary is between 21300 - 23200 £ per year.
Full time - 36.75 hours per week
Permanent Contract
Shifts available Monday - Sunday, 6.00am - 10.00pm
£25,378.08 - £27,766.83* (Minimum raising to £26,199.81 from 1st April)
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Team Leader and you’ll be a big part of this.
Great stores rely on great teams. You’ll help us develop both. Motivating, developing and supporting every member of your checkouts team, you’ll provide them with everything they need to give our customers the very best. You’ll manage resources and lead by example when it comes to safety and customer service.
You’ll get creative too – finding and taking opportunities to do things differently and make things better. With bags of retail experience and the ability to really get the best out of people, you’ll feel right at home with us.
You’re a brilliant problem solver – comfortable making decisions quickly and putting them into action. Positive and curious, you’re full of ideas about how to improve the customer and colleague experience. You’ll be happy to expand your skills by using new technology and learning new ways of working. And you’re flexible enough to work on a rota that includes weekends, evenings and bank holidays.
Team Leader - Checkouts employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Checkouts
✨Tip Number 1
Familiarise yourself with B&Q's values and customer service philosophy. Understanding their approach will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Showcase your retail experience by preparing specific examples of how you've motivated teams in the past. Highlighting your ability to lead and develop others will demonstrate that you're the right fit for the Team Leader role.
✨Tip Number 3
Be ready to discuss your problem-solving skills during any interviews. Prepare scenarios where you've made quick decisions that positively impacted your team or customer experience, as this is crucial for the role.
✨Tip Number 4
Research the latest technology trends in retail and be prepared to discuss how you can leverage these tools to improve operations at the checkouts. Showing your willingness to adapt and learn will set you apart from other candidates.
We think you need these skills to ace Team Leader - Checkouts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience and leadership skills. Emphasise any previous roles where you motivated a team or improved customer service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and your understanding of the Team Leader role. Mention specific examples of how you've successfully led teams or solved problems in past positions.
Showcase Your Problem-Solving Skills: During the application process, include examples that demonstrate your ability to make quick decisions and implement solutions effectively. This will show that you can handle the responsibilities of the role.
Highlight Flexibility and Adaptability: Since the role requires working various shifts, mention your availability and willingness to work weekends and evenings. This shows that you're committed and ready to meet the company's needs.
How to prepare for a job interview at B&Q
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to motivate and support your team. Prepare examples of how you've successfully led a team in the past, focusing on your approach to developing others and managing resources.
✨Emphasise Customer Service
Since the role revolves around providing excellent customer service, be ready to discuss your experiences in this area. Share specific instances where you went above and beyond to enhance the customer experience, showcasing your problem-solving skills.
✨Be Creative and Open-Minded
The company values creativity in improving processes. Think of innovative ideas or changes you've implemented in previous roles that positively impacted the team or customer experience, and be prepared to share these during the interview.
✨Demonstrate Flexibility
With shifts available throughout the week, it's important to show your willingness to work flexible hours. Discuss your availability and any previous experiences where you adapted to changing schedules or demands in a retail environment.
