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- Tasks: Lead and motivate the checkouts team to deliver exceptional customer service.
- Company: B&Q is dedicated to helping customers create their dream homes with confidence.
- Benefits: Enjoy a competitive salary, generous holiday, wellness perks, and an award-winning pension scheme.
- Why this job: Join a diverse team where your ideas matter and you can make a real impact.
- Qualifications: Retail experience and strong problem-solving skills are essential; flexibility for shifts is required.
- Other info: Opportunities for personal growth and a commitment to diversity and inclusion.
The predicted salary is between 25378 - 27766 £ per year.
About the role
Full time - 36.75 hours per week
Permanent Contract
Shifts available Monday - Sunday, 6.00am - 9.00pm
£25,378.08 - £27,766.83 (Inclusive of an £0.27 per hour, store specific location allowance)
B&Q Harlow
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they'll love. Join us as a Team Leader and you'll be a big part of this.
Key responsibilities
- Motivating, developing and supporting every member of your checkouts team.
- Managing resources and leading by example when it comes to safety and customer service.
- Finding and taking opportunities to do things differently and make things better.
Required skills & experience
- Retail experience with the ability to get the best out of people.
- Brilliant problem solver, comfortable making decisions quickly.
- Positive and curious, full of ideas about improving the customer and colleague experience.
- Willingness to expand skills by using new technology and learning new ways of working.
- Flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What's in it for me?
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you're refreshed and able to perform at your best.
Team Leader - Checkouts employer: B&Q
Contact Detail:
B&Q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Checkouts
✨Tip Number 1
Familiarise yourself with B&Q's values and customer service philosophy. Understanding their commitment to improving customers' homes will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated and developed teams in previous roles. Be ready to discuss specific situations where your problem-solving abilities made a positive impact.
✨Tip Number 3
Research the latest trends in retail technology and customer service. Being knowledgeable about new tools and methods can demonstrate your willingness to adapt and improve the checkout experience.
✨Tip Number 4
Network with current or former employees of B&Q if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Team Leader - Checkouts
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience and leadership skills. Emphasise any previous roles where you motivated a team or improved customer service.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Team Leader position at B&Q. Mention specific examples of how you've successfully led teams and solved problems in past roles.
Showcase Your Problem-Solving Skills: During the application process, be prepared to discuss your approach to problem-solving. Provide examples of situations where you made quick decisions that positively impacted your team or customers.
Highlight Flexibility and Adaptability: Since the role requires working various shifts, mention your flexibility in your application. Share experiences where you adapted to changing circumstances or took on new responsibilities.
How to prepare for a job interview at B&Q
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to motivate and develop a team. Prepare examples of how you've successfully led teams in the past, focusing on your approach to problem-solving and decision-making.
✨Emphasise Customer Service Experience
Highlight your experience in retail and customer service. Be ready to discuss specific instances where you improved the customer experience or resolved issues effectively, as this will resonate with the company's focus on customer satisfaction.
✨Be Ready to Discuss Innovation
The role requires creativity in finding better ways to serve customers. Think of examples where you've implemented new ideas or processes that enhanced efficiency or customer engagement, and be prepared to share these during the interview.
✨Demonstrate Flexibility and Adaptability
Since the position involves working varied shifts, express your willingness to adapt to different schedules. Share experiences that showcase your flexibility and how you've thrived in dynamic work environments.
