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- Tasks: Lead your shift, ensuring a safe and enjoyable shopping experience for customers.
- Company: Join B&Q, a leading home improvement retailer with a focus on community and teamwork.
- Benefits: Enjoy a competitive salary, generous holiday, pension scheme, and employee discounts.
- Other info: Diverse and inclusive workplace with excellent support and career growth opportunities.
- Why this job: Be the heartbeat of the store and make a real difference in customers' lives.
- Qualifications: Passionate about customer service, safety-conscious, and a team player.
The predicted salary is between 30000 - 40000 £ per year.
Permanent Contract
UK Notional hourly rate £14.50 per hour + Pension + 6.6 Weeks Holiday
B&Q Stroud
Overview
Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Shift Lead and you’ll be a big part of this.
Responsibilities
- Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment.
- You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily.
- It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
Qualifications
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
Benefits
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Shift Lead in Stroud employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Stroud
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can make every customer count as a Shift Lead.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated a team or handled a challenging situation. B&Q is looking for someone who can energise their colleagues and create a great shopping experience.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for the role.
We think you need these skills to ace Shift Lead in Stroud
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for customer service shine through in your application. We want to see how much you care about creating a great experience for both customers and colleagues.
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Shift Lead role. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get to the point while still showcasing your personality and what makes you a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at B&q
✨Know the Company
Before your interview, take some time to research B&Q. Understand their values, mission, and what makes them unique in the retail space. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing operations and guiding your team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer satisfaction. Be ready to discuss how you can motivate and energise your colleagues.
✨Emphasise Safety Awareness
Safety is a key responsibility in this role. Be prepared to talk about your approach to maintaining a safe environment for both customers and staff. Share any relevant experiences where you identified safety issues and took action to resolve them.
✨Engage with Customer Service Scenarios
Since you'll be the first point of contact for customers, think about how you would handle various customer service situations. Practice responses to common scenarios, focusing on how you would ensure every customer feels valued and heard during their shopping experience.