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For Companies At a Glance
- Tasks: Engage with trade members, recommend products, and deliver exceptional customer service.
- Company: Join B&Q, a leader in home improvement with a focus on community and diversity.
- Benefits: Enjoy a competitive salary, generous holiday, wellness benefits, and an award-winning pension scheme.
- Why this job: Make a real difference by helping customers create homes they love while developing your skills.
- Qualifications: Great communication skills and a passion for customer service are essential.
- Other info: Flexible shifts available, with opportunities for personal growth in a supportive team environment.
The predicted salary is between 10 - 15 £ per hour.
Join to apply for the Customer Advisor - TradePoint role at B&Q. Shifts available Monday - Sunday, 6.00am - 9.00pm. UK Notional hourly rate £12.71 per hour. B&Q Stroud.
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
Overview
- Part time - 20 hours per week.
- Permanent Contract.
What’s the job?
The heart of the Tradepoint counter. You’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
What We Need
A great communicator and team worker with the ability to get on with all kinds of colleagues and customers. You adjust your approach in different situations, you know how to build relationships with customers & you’ve got an eye for new business opportunities. You’ll love helping your trade members get great value for themselves and their clients, through promotions and signing up of our trade loyalty scheme. You’ll be happy to continuously develop your skills through training and by learning from others. You’re happy to pitch in as part of a team too, and flexible enough to work on a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - TradePoint in Stroud employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - TradePoint in Stroud
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching B&Q and their TradePoint services. This will help you understand their values and how you can contribute to their mission of helping customers improve their homes.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with trade members effectively. Try role-playing with a friend or family member to get comfortable with discussing products and services in a friendly, approachable way.
✨Tip Number 3
Show your flexibility! Since the role requires working various shifts, be ready to discuss your availability during the interview. Highlight your willingness to adapt and work as part of a team, especially during weekends and evenings.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the B&Q team and ready to make a difference for our TradePoint members.
We think you need these skills to ace Customer Advisor - TradePoint in Stroud
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the Customer Advisor role.
Tailor Your Application: Make sure to customise your application for the TradePoint role. Highlight your communication skills and any experience you have in customer service or sales. We love seeing how you can connect with our trade members!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This helps us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at B&q
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by B&Q, especially those relevant to TradePoint. This will help you demonstrate your knowledge and show that you're genuinely interested in helping customers find the right solutions.
✨Showcase Your Communication Skills
As a Customer Advisor, communication is key. Prepare examples of how you've effectively engaged with customers in the past. Think about times when you listened to their needs and provided tailored advice. This will highlight your ability to build relationships and understand customer requirements.
✨Demonstrate Team Spirit
B&Q values teamwork, so be ready to discuss your experiences working collaboratively with others. Share specific instances where you contributed to a team goal or helped a colleague. This will show that you can adapt and thrive in a team environment.
✨Be Flexible and Open-Minded
The role requires flexibility in working hours, so express your willingness to work weekends and evenings. Additionally, be open to discussing how you can continuously develop your skills through training and learning from your colleagues, as this aligns with B&Q's commitment to employee growth.
