At a Glance
- Tasks: Lead retail transformation, simplifying processes and enhancing colleague experience.
- Company: Join a diverse team at B&Q, committed to making homes better.
- Benefits: Enjoy a competitive salary, generous holiday, and wellness perks.
- Other info: Hybrid working model with a focus on diversity and inclusion.
- Why this job: Shape the future of retail while empowering teams and driving change.
- Qualifications: Experience in project management and leading multi-disciplinary teams required.
The predicted salary is between 52000 - 59000 £ per year.
Permanent employment £52,000 - £59,000 + Pension + PMI + ShareSave + 6.6 weeks holiday + Hybrid working (2 days per week in the office) Southampton, Store Support Office.
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Store Transformation Development Manager and you’ll be a big part of this.
Overview
A future shaping role driving retail transformation at pace. You translate strategy into clear, actionable change for stores, simplifying complexity, lifting colleague experience and delivering strong operational and customer outcomes through sharp execution and collaboration.
What's the job?
- Strategy & Planning: Develop and articulate clear, insight-driven strategies that shape the future direction of our store estate. Ensure that strategic priorities are aligned with the needs of customers, colleagues, commercial objectives, and operational requirements.
- Program Delivery: Oversee the entire delivery process from initial concept through to rollout. Establish key performance indicators (KPIs) and governance frameworks, ensuring that execution is safe, consistent, and effective across all areas.
- Stakeholder Leadership & Communication: Serve as a visible and credible leader throughout the transformation process. Build alignment and provide clarity across all teams, effectively communicating the vision and progress of transformation initiatives.
- Colleague Empowerment: Provide store teams with the necessary tools, training, and support to confidently and safely implement sustainable change. Empower colleagues to embrace transformation and contribute to its success.
- Risk, Safety & Operational Excellence: Apply insights and conduct thorough risk evaluations to ensure that every change initiative enhances compliance, safety, and operational performance within stores.
- Performance Tracking & Insight: Continuously monitor performance and measure the impact of transformation programs. Use these insights to drive ongoing improvements and optimise outcomes across all initiatives.
- Operational Effectiveness: Take ownership of continuous improvement and business processes across key operational areas, ensuring end-to-end effectiveness and efficiency in store operations.
Key Business Relationships:
- Store Transformation Development Lead
- Retail Leadership
- Technology teams
- Asset Protection central team
- Store Implementation team
- Other Retail Operations colleagues
- Other key project stakeholders
What We Need:
- Project Management experience in a transformation or operational change context.
- Proven success leading complex, multi-disciplinary teams (Commercial, Marketing, Finance, HR, Retail Change, Stores, Omnichannel, etc.) to deliver change that lands first time.
- Strong ability to simplify complexity and design clear, scalable solutions for multi-site retail.
- Ability to build confidence and influence senior leaders to unlock progress and remove barriers.
- Strong financial awareness, including benefits modelling and cost tracking.
- Skilled in coaching others, adapting leadership style, and building high trust relationships across the organisation.
- Customer centric mindset with an instinct for balancing colleague experience, operational execution and commercial goals.
- Proficient in Excel, PowerPoint, Monday.com, Co-pilot and related PM tools.
What's in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
Store Transformation Development Manager employer: B&q
At B&Q, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values diversity and empowers our employees. As a Store Transformation Development Manager based in our Southampton Store Support Office, you will enjoy a competitive salary alongside a comprehensive benefits package, including generous holiday allowance, hybrid working options, and opportunities for personal and professional growth. Join us in shaping the future of retail while making a meaningful impact on the lives of our customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Store Transformation Development Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like B&q, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like B&q!
We think you need these skills to ace Store Transformation Development Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at B&q, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at B&q and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show B&q that you’re ready to jump in and contribute right away!
How to prepare for a job interview at B&q
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
