At a Glance
- Tasks: Create amazing online experiences for customers and manage product deliveries.
- Company: Join B&Q, a leader in home improvement with a focus on community.
- Benefits: Competitive pay, generous holidays, shopping discounts, and a supportive work environment.
- Other info: Flexible shifts available, with opportunities for personal growth and development.
- Why this job: Be part of a team that helps customers create homes they love.
- Qualifications: Strong organisational skills, problem-solving abilities, and a passion for customer service.
The predicted salary is between 27000 - 28000 € per year.
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Store to Home Administrator and you’ll be a big part of this.
Overview
- Part Time – 20 hours per week
- Permanent Contract
- Shifts available Monday – Sunday – 5:00am – 10:00pm
- UK Notional hourly rate £13.10 per hour
- Location: B&Q Crewe
Responsibilities
You’ll create a brilliant experience for every local customer who orders our products online. Working within our Store to Home delivery hub, you’ll be collaborating with your hub team to process online orders, manage stock, maintain an accurate database of products and delivery schedules – plus you’ll be supporting colleagues across your store to answer customer queries. In short, you’ll make sure our online customer experience and delivery service is the best it can be.
Qualifications
A brilliant organiser, problem solver and communicator, you’ll feel right at home with us as you’ll be working closely with colleagues and most importantly, our customers. You’re great at working with numbers and spreadsheets to maintain data accuracy, and even better at working with people. You’ll be happy to expand your skills by using new technology and learning new ways of working. And you’re flexible enough to work on a rota that includes weekends, evenings and bank holidays.
Benefits & Diversity
We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.
Store to Home Administrator employer: B&q
At B&Q Crewe, we pride ourselves on being an excellent employer that values diversity and inclusion, ensuring every team member feels they belong. As a Store to Home Administrator, you'll enjoy a competitive salary alongside a comprehensive benefits package, including an award-winning pension scheme and generous holiday allowance, all within a supportive work culture that encourages personal growth and development. Join us in creating a brilliant experience for our customers while working in a dynamic environment that prioritises your wellbeing and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Store to Home Administrator
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing their website and social media. This will help you understand their values and culture, which you can then reflect in your conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your skills! Bring examples of your previous work or experiences that relate to the Store to Home Administrator role. This could be anything from managing stock to solving customer queries – let them see what you can do!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and keeps you fresh in their minds.
We think you need these skills to ace Store to Home Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Store to Home Administrator role. Highlight your organisational skills, problem-solving abilities, and experience with data management to show us you’re the perfect fit!
Show Your Customer Focus:Since you'll be creating a brilliant experience for our customers, share examples of how you've gone above and beyond in previous roles. We love to see how you’ve made a difference for customers in the past!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Store to Home Administrator. Familiarise yourself with the online ordering process, stock management, and customer service aspects. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
As this role requires excellent organisation, be prepared to discuss specific examples of how you've managed tasks or projects in the past. Think about times when you had to juggle multiple responsibilities and how you ensured everything ran smoothly. This will demonstrate your ability to thrive in a busy environment.
✨Brush Up on Your Tech Skills
Since you'll be working with spreadsheets and databases, it’s a good idea to highlight your proficiency with technology during the interview. If you have experience with any specific software or tools, mention them. If not, express your eagerness to learn and adapt to new technologies.
✨Emphasise Teamwork and Communication
This role involves collaborating with colleagues and assisting customers, so be ready to share examples of how you've worked effectively in a team. Discuss how you handle customer queries and ensure a positive experience, as this will show that you’re a great fit for their customer-focused culture.
