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- Tasks: Lead your shift, support teammates, and create a safe, enjoyable shopping experience for customers.
- Company: A top home improvement retailer in York with a focus on customer satisfaction.
- Benefits: Competitive salary, pension scheme, and generous holiday entitlement.
- Why this job: Join a dynamic team and make a real difference in customer experiences every day.
- Qualifications: Passion for customer service, teamwork, and a commitment to safety.
- Other info: Full-time role with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
A leading home improvement retailer in York is seeking a Shift Lead. In this full-time role, you will be responsible for ensuring smooth operations and providing a safe shopping experience. You’ll oversee your shift, support colleagues, and engage with customers to enhance their experience.
The ideal candidate values customer satisfaction, teamwork, and safety awareness, while also bringing energy and motivation to the role.
Benefits include a competitive salary, pension scheme, and generous holiday entitlement.
Store Shift Lead: Drive Customer Experience & Safety employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Shift Lead: Drive Customer Experience & Safety
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail industry. A personal recommendation can really give you an edge when applying for that Shift Lead position.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and safety. Think about how you would handle specific situations on the shop floor and be ready to share your ideas on enhancing customer satisfaction.
✨Tip Number 3
Show your enthusiasm! When you get the chance to meet with hiring managers, let your passion for customer service and teamwork shine through. A positive attitude can make a lasting impression and set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Store Shift Lead: Drive Customer Experience & Safety
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let us know how much you value customer satisfaction. Share specific examples of how you've gone above and beyond to enhance a customer's experience in the past.
Highlight Your Teamwork Skills: We love a team player! Make sure to mention any experiences where you've successfully collaborated with colleagues. This shows us that you understand the importance of teamwork in creating a smooth operation.
Emphasise Safety Awareness: Safety is key in our stores. In your application, include any relevant experiences or training that demonstrate your commitment to maintaining a safe environment for both customers and staff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, do some homework on the home improvement retailer. Understand their values, mission, and what sets them apart in customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for customers. Highlight situations where you resolved issues or enhanced the shopping experience. This will demonstrate your commitment to customer satisfaction, which is key for the Shift Lead role.
✨Emphasise Teamwork and Leadership
As a Shift Lead, you'll be overseeing colleagues. Share instances where you've successfully led a team or collaborated effectively with others. Discuss how you motivate your peers and ensure everyone works together to create a safe and enjoyable environment.
✨Be Ready to Discuss Safety Protocols
Safety is a top priority in this role. Familiarise yourself with common safety practices in retail and be prepared to discuss how you would implement these during your shift. Showing that you take safety seriously will set you apart as a candidate who values both customer and colleague well-being.
