Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead your shift, ensuring a safe and enjoyable environment for customers and colleagues.
- Company: Join B&Q, a company dedicated to diversity and inclusion.
- Benefits: Enjoy competitive pay, wellness benefits, and generous holiday allowance.
- Why this job: Be the heartbeat of the store and make a real impact every day.
- Qualifications: Passionate about customer service and teamwork, with a keen eye for safety.
- Other info: Great career growth opportunities in a supportive and dynamic team.
The predicted salary is between 30000 - 42000 £ per year.
Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’re the person who will oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.
In this role you will:
- Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
- Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
- Be the first point of contact for customers and colleagues.
- Make sure our stores are safe at all times.
What we need:
Our shift leads are key to running our business through their teams. In this role, we’re looking for the following qualities:
- Passionate about customers and doing the right thing for them.
- Like to have a global view and not be constrained to specific areas of the store.
- Safety conscious and use an eye for detail to spot compliance opportunities.
- Enjoy interacting with colleagues and working in a team.
- Like to bring energy to each day and motivate those around you.
- Confident to have autonomy and trust to make decisions for the customer at pace.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
As well as a competitive salary, our benefits package includes:
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact for any recruitment adjustments.
Shift Lead in Stockton-on-Tees employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead in Stockton-on-Tees
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q’s values and mission. This will help you align your answers with what they care about, showing that you're not just a fit for the role, but for the team too.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to being a Shift Lead, especially around customer service and teamwork.
✨Tip Number 3
Show your passion! During the interview, share specific examples of how you've gone above and beyond for customers or colleagues. This will highlight your commitment to making every customer count and your ability to motivate others.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team dynamics. This shows your interest and helps you gauge if B&Q is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Shift Lead in Stockton-on-Tees
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see how you can make every customer count and create a great experience for both colleagues and customers.
Highlight Teamwork Skills: Make sure to mention your ability to work in a team and motivate others. We love seeing examples of how you've interacted with colleagues and contributed to a positive work environment.
Safety First: Since safety is key in this role, don’t forget to include any relevant experience or training that shows your commitment to maintaining a safe working environment. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Shift Lead position. Let’s get started!
How to prepare for a job interview at B&q
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Shift Lead at B&Q entails. Familiarise yourself with their customer service philosophy and how you can contribute to making every customer count. This will help you answer questions confidently and show your passion for the role.
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be overseeing a team, so it's crucial to demonstrate your leadership abilities. Prepare examples of how you've motivated a team or resolved conflicts in the past. This will highlight your capability to bring energy and support to your colleagues.
✨Emphasise Safety Awareness
Safety is a top priority for B&Q, so be ready to discuss how you ensure a safe working environment. Think of specific instances where you've identified compliance opportunities or improved safety measures. This shows that you take safety seriously and are proactive in maintaining it.
✨Engage with the Interviewers
Interviews are a two-way street, so don’t hesitate to ask questions about the team dynamics and company culture. This not only shows your interest but also helps you gauge if B&Q is the right fit for you. Remember, they want someone who enjoys interacting with colleagues and customers alike!
