At a Glance
- Tasks: Guide customers in home improvement projects and manage stock effectively.
- Company: Join the friendly team at B&Q Stirling, where home improvement is our passion.
- Benefits: Enjoy a competitive salary, generous holiday, and shopping discounts.
- Other info: Flexible shifts available, with training opportunities and a supportive work environment.
- Why this job: Be part of a team that helps others create their dream homes.
- Qualifications: Enthusiastic, team player with a love for home improvement.
The predicted salary is between 12 - 13 £ per hour.
Join to apply for the Customer Advisor role at B&Q.
Shifts available Monday - Sunday, 7am - 10pm.
Notional hourly rate £12.71 per hour.
Location: B&Q Stirling.
Part Time – 16 hours per week, 3 Month Fixed Term Contract.
Overview
B&Q Stirling: We believe anyone can improve their home to make life better. Each day we give customers the ideas, advice, tools and confidence they need to create a home they’ll love. As a Customer Advisor you’ll be a big part of this.
What’s the job?
- Become an expert advisor and guide customers to home improvement projects.
- Sales responsibilities and managing stock.
- Setting up displays and keeping the store well presented.
- Training opportunities in paint-mixing and cutting timber, with a focus on excellent customer service.
What We Need
- Friendly, outgoing, and enthusiastic about helping others.
- Obsessed with home improvement.
- Willing to learn new technology and ways of working.
- Team player and flexible to work a rota that includes weekends, evenings and bank holidays.
What’s in it for me?
Diversity and inclusion: value diversity and provide networks. Benefits package includes a competitive salary, award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, Employee Assistance Programme, shopping discounts, wellbeing benefits and generous breaks.
To support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor in Stirling employer: B&q
B&Q Stirling is an excellent employer that fosters a supportive and inclusive work culture, where employees are encouraged to grow and develop their skills in home improvement. With a competitive salary, generous benefits package, and opportunities for training in areas like paint-mixing and timber cutting, you will find meaningful and rewarding employment while being part of a team that values diversity and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Stirling
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at B&q. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like B&q before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor in Stirling
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to B&q:Your cover letter is your chance to shine! Tell us why you want to work at B&q specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at B&q!
How to prepare for a job interview at B&q
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
