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For Companies At a Glance
- Tasks: Support customers with home improvement projects and provide excellent service at the checkouts.
- Company: Join the friendly team at B&Q Stevenston, where everyone belongs.
- Benefits: Competitive pay, generous holidays, wellness support, and shopping discounts.
- Why this job: Make a real difference in customers' lives while working in a fun environment.
- Qualifications: Enthusiastic, friendly, and great at teamwork with a passion for home improvement.
- Other info: Flexible part-time hours with opportunities for training and growth.
The predicted salary is between 10 - 16 £ per hour.
Join us as a Customer Advisor - Checkouts at B&Q Stevenston. We believe anyone can improve their home to make life better. Every day we give our millions of customers ideas, advice, tools and confidence they need to create a home they’ll love.
Overview
- Position: Customer Advisor - Checkouts
- Employment type: Part Time – 20 hours per week
- Contract: 3 month fixed term
- Shifts: Monday – Sunday, 7:00 am – 10:00 pm
- Location: B&Q Stevenston
- UK notional hourly rate: £12.71 per hour
Responsibilities
- Encourage and support customers in their home improvement projects.
- Drive sales and promote B&Q products.
- Manage click & collect, set up displays, and keep the store looking great.
- Provide excellent customer service on the tills.
- Participate in training across various areas as needed.
Qualifications & Skills
- Friendly, outgoing and enthusiastic about home improvement.
- Excellent customer service skills.
- Strong teamwork and willingness to work a rota including weekends, evenings and bank holidays.
- Open to using new technology and learning new ways of working.
Benefits
- A competitive salary.
- Award-winning pension scheme.
- ShareSave options.
- 6.6 weeks holiday.
- Payroll giving.
- Employee Assistance Programme.
- Shopping discounts.
- Colleague wellbeing benefits.
- Generous breaks.
EEO Statement & Recruitment Adjustments
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Customer Advisor - Checkouts in Stevenston employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - Checkouts in Stevenston
✨Tip Number 1
Get to know B&Q and its products inside out! Familiarise yourself with the latest home improvement trends and tools. This way, when you chat with the team during your interview, you can show off your passion and knowledge.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to get comfortable handling different customer scenarios. Remember, being friendly and enthusiastic is key to impressing the hiring team.
✨Tip Number 3
Don’t forget to showcase your teamwork spirit! Think of examples from past experiences where you worked well in a team. B&Q values collaboration, so let them know how you can contribute to their awesome team dynamic.
✨Tip Number 4
Apply through our website for a smoother process! It’s super easy and ensures your application gets seen by the right people. Plus, you’ll be one step closer to joining the B&Q family!
We think you need these skills to ace Customer Advisor - Checkouts in Stevenston
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for home improvement shine through! We want to see how excited you are about helping customers create their dream homes.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Customer Advisor role. We love seeing how your background aligns with our values and the responsibilities of the job.
Be Personable: Since this role is all about customer service, use a friendly tone in your application. We’re looking for someone who can connect with customers, so let your personality come through!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at B&q
✨Know Your Stuff
Before heading into the interview, make sure you’re familiar with B&Q’s products and services. Brush up on home improvement trends and think about how you can encourage customers in their projects. This will show your enthusiasm and knowledge during the interview.
✨Show Off Your People Skills
As a Customer Advisor, excellent customer service is key. Prepare examples of how you've provided great service in the past. Think about times when you’ve gone above and beyond to help someone, as this will highlight your friendly and outgoing nature.
✨Be Ready for Teamwork Questions
Since teamwork is important for this role, be prepared to discuss your experiences working in a team. Think of specific situations where you collaborated effectively with others, especially in busy environments. This will demonstrate your willingness to work together and support your colleagues.
✨Embrace Technology
B&Q is looking for someone open to using new technology. Familiarise yourself with any relevant tools or systems that might be used at the checkouts. Showing that you’re tech-savvy and eager to learn will give you an edge in the interview.