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For Companies At a Glance
- Tasks: Lead and inspire teams to deliver exceptional customer service and drive sales.
- Company: Join B&Q, a leading retailer committed to diversity and inclusion.
- Benefits: Enjoy a competitive salary, bonus scheme, generous holiday, and wellbeing benefits.
- Why this job: Make a real impact by shaping customer experiences and developing team careers.
- Qualifications: Passionate about sales, customer-focused, and strong leadership skills.
- Other info: Be part of a diverse team with excellent career growth opportunities.
The predicted salary is between 35000 - 46000 ÂŁ per year.
Permanent Contract – 36.75 hours per week
Up to ÂŁ41,428.94 per annum (inclusive of ÂŁ0.81 per hour, store-specific location allowance) + Bonus + Pension + 6.6 weeks holiday
Location: B&Q Stanmore
Overview
Every day we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Sales & Service Team Manager and you’ll lead and inspire our front end, showroom and TradePoint teams to drive sales through exceptional service.
What’s the job?
- Lead a large part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
- Inspire the “Make Every Customer Count” agenda as a daily habit with the wider store team.
- Lead and inspire teams across Showrooms, TradePoint + Front end to deliver exceptional service.
- Oversee safety, security + compliance routines across the store through your shift lead team.
What We Need
Qualifications and qualities:
- Obsessed about our customers and listening to them.
- Loves sales and winning!
- Well planned and organised, with the ability to prioritise and think on your feet.
- Your first thought is always to lead and coach, not jump in and “do”.
- Confident to agitate when needed and deliver feedback to all audiences.
- A large diverse team excites you, both to coordinate and lead them, but also to develop their careers.
What’s in it for me?
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
Benefits
- Award-winning pension scheme
- Company Bonus Scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits and lots more
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industry: Retail
Sales & Service Team Manager in Stanmore employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Service Team Manager in Stanmore
✨Tip Number 1
Get to know the company culture! Before your interview, check out B&Q's social media and website to understand their values and customer focus. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your leadership stories! Since you'll be leading a diverse team, think of examples where you've inspired others or improved service. We want to hear how you can make every customer count and drive sales through exceptional service.
✨Tip Number 3
Prepare questions for your interviewers! Show your enthusiasm by asking about their team dynamics or how they measure success in the Sales & Service Team Manager role. It’s a great way to demonstrate your interest and get insights into the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the B&Q family. Don’t miss out on this opportunity!
We think you need these skills to ace Sales & Service Team Manager in Stanmore
Some tips for your application 🫡
Show Your Passion for Customers: Make sure to highlight your obsession with customer service in your application. We want to see how you listen to customers and create experiences that make them feel valued.
Demonstrate Your Leadership Skills: In your written application, share examples of how you've led teams before. We’re looking for someone who inspires others, so tell us about your coaching style and how you develop team members.
Be Organised and Thoughtful: We love a well-planned application! Show us how you prioritise tasks and think on your feet. A clear structure in your writing will reflect your organisational skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at B&q
✨Know the Company Inside Out
Before your interview, make sure you research B&Q thoroughly. Understand their values, mission, and the specific role of a Sales & Service Team Manager. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Sales & Service Team Manager, you'll be leading a diverse team. Prepare examples from your past experiences where you've successfully led a team, inspired others, or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Emphasise Customer Obsession
B&Q is all about making every customer count. Be ready to discuss how you’ve gone above and beyond for customers in previous roles. Share specific stories that highlight your ability to listen to customer needs and drive sales through exceptional service.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the Sales & Service Team Manager role. This not only shows your interest but also helps you determine if B&Q is the right fit for you.
