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For Companies At a Glance
- Tasks: Engage with trade members and recommend the best products and services.
- Company: Join B&Q, a leader in home improvement with a focus on community.
- Benefits: Enjoy a competitive salary, generous holidays, and wellness benefits.
- Why this job: Make a real difference by helping customers create their dream homes.
- Qualifications: Great communication skills and a passion for teamwork are essential.
- Other info: Flexible shifts available, with opportunities for personal growth and development.
The predicted salary is between 26500 - 35000 £ per year.
Full time - 36.75 hours per week
Shifts available: Sunday - Saturday 7:00am - 9:00pm UK
Notional hourly rate: £12.71 per hour
B&Q Stafford
We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a TradePoint Customer Advisor and you’ll help deliver a great experience for our TradePoint members by engaging, listening & selling the right products & services.
Job Summary
The heart of the Tradepoint counter, you’ll deal with all kinds of trade members every day. You’ll take ownership of your TradePoint members & get to know them & their business through great conversations meaning you’re in the best position to recommend the right products and services for them.
Responsibilities
- Engage with trade members and recommend appropriate products and services.
- Provide information about promotions and sign up trade loyalty scheme.
- Collaborate with teammates to achieve sales targets and support business growth.
- Participate in ongoing training and continuous skill development.
Qualifications
- Excellent communicator and collaborative team player.
- Ability to adapt communication style to diverse customers and colleagues.
- Strong relationship‑building skills with business‑minded customers.
- Identifying new business opportunities and improving trade member value.
- Flexible schedule including weekends, evenings and bank holidays.
Benefits
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you: competitive salary, award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and much more! Generous breaks are also provided to ensure you’re refreshed and productive.
Please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Job Details
- Seniority level: Entry level
- Employment type: Full‑time
- Job function: Other
- Industries: Retail
Customer Advisor - TradePoint in Stafford employer: B&q
Contact Detail:
B&q Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor - TradePoint in Stafford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on B&Q and TradePoint. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Advisor, you'll need to engage with trade members effectively. Try role-playing with a friend or family member to get comfortable with discussing products and services. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your relationship-building skills! During your interview, share examples of how you've built strong connections with customers or colleagues in the past. This will demonstrate that you have what it takes to thrive in a customer-focused role like this one.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show that you’re keen on joining the team at TradePoint.
We think you need these skills to ace Customer Advisor - TradePoint in Stafford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your experiences that relate to the role.
Tailor Your Application: Make sure to customise your application for the Customer Advisor position. Highlight your communication skills and any experience you have in retail or customer service. This shows us you’re genuinely interested in the role!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for TradePoint.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at B&q
✨Know Your Products
Before the interview, take some time to familiarise yourself with the products and services offered by TradePoint. Being able to discuss specific items and how they can benefit trade members will show your enthusiasm and readiness for the role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but engaging with them. Reflect on what the interviewer says and respond thoughtfully, showing that you can build relationships with customers.
✨Showcase Your Team Spirit
Since collaboration is key in this role, be prepared to share examples of how you've worked effectively in a team. Highlight any experiences where you supported colleagues to achieve a common goal, as this will resonate well with the interviewers.
✨Flexibility is Key
Make sure to express your willingness to work flexible hours, including weekends and evenings. This shows that you're committed to meeting the needs of the business and are ready to adapt to the demands of the role.